KATHLEEN PLICHTA

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

• Used signs, hand signals and flags to control car and foot traffic conditions.
• Withstood adverse environmental conditions.
• Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
• Instructed 50+ children to safely cross streets using crosswalk and watching traffic lights

• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Connected electrical power unit and hoses to aircraft.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.

Assisted with referrals for members needing ongoing or additional counseling services.

• Delivered crisis intervention and management support in response to critical incidents.
• Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
• Performed after-care monitoring and followed up with employees and providers to verify employee safety and treatment continuation.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Resolved problems, improved operations and provided exceptional service

• Performed mathematical functions to interpret aircraft weight and balance loading instructions.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Connected electrical power unit and hoses to aircraft.
• Coordinated ground crew activities to complete objectives on schedule.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Operated equipment while observing standard safety procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Surrounded items in cling film, padded blankets and tape to protect from damage
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights