Summary
Overview
Work History
Education
Skills
Summary Of Qualification
References
Timeline
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KATHLEEN PONCE

LONG BEACH,CA

Summary

Enthusiastic Phlebotomist looking to obtain position as a phlebotomist, focused on exercising knowledge and experience gained from over 15 years of experience working as a certified phlebotomist. Sufficient knowledge of professional phelebotomy standards, concepts, policies and practices. Focused on customer service skills with experience for over 25 years. Driven on helping and empowering patient needs.

Overview

17
17
years of professional experience

Work History

Group Lead

Quest Diagnostics
01.2018 - Current
  • Train all employees on new policy and procedure along with new kits for quest diagnostics
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Do daily, weekly, monthly and quarter audits for the functionality of site such as centrifuge, fire extinguisher, refrigerator temperature, expiration on supplies
  • Maintaining PSC to function properly by adhering to quest policy and California regulations
  • Ensure metrics are met for wait time, TNP error, and patient satisfaction
  • Project draw for Orange County Fire Department on yearly blood draw for Quantiferon
  • Order supply for 8 different locations
  • Train new employees on quest policy and procedure
  • Obtained and entered patient's personal identification information into computer along with Dr's requisition forms
  • Communicate with Dr's office for unclear test orders
  • Performed venipuncture for routine blood procedures and specialized test for all ages
  • Centrifuged specimens received, stored them in appropriate temperature
  • Verified requisition correct and matched to patient, packaged tubes in biohazard bags for courier to pick up
  • Stocked supplies in draw room, ordered supplies and maintained laboratory inventory
  • Trained new employees on Quest Care360 system and on Quest policy and procedures
  • Make sure daily check off log list are checked.

Certified Phlebotomy Technician

Quest Diagnostics
01.2013 - 01.2018
  • Obtained and entered patient's personal identification information into computer along with Dr's requisition forms
  • Communicate with Dr's office for unclear test orders
  • Performed venipuncture for routine blood procedures and specialized test for all ages
  • Centrifuged specimens received, stored them in appropriate temperature
  • Verified requisition correct and matched to patient, packaged tubes in biohazard bags for courier to pick up
  • Stocked supplies in draw room, ordered supplies and maintained laboratory inventory
  • Trained new employees on Quest Care360 system and on Quest policy and procedures
  • Make sure daily check off list are checked.

Certified Phlebotomy Technician

All Medical Staffing Agency
01.2012 - 01.2013
  • Obtained and entered patient's personal identification information into computer along with Dr's requisition forms
  • Communicate with Dr's office for unclear test orders
  • Performed venipuncture for routine blood procedures and specialized tests for all ages
  • Centrifuged specimens received, stored them in appropriate temperature
  • Verified requisition correct and matched to patient, package tubes in biohazard bags for courier to pick up
  • Stocked supplies in draw room, ordered supplies and maintained laboratory inventory.

Certified Phlebotomy Technician

Sonora Quest Laboratories
01.2009 - 01.2012
  • Functioned as interim Lead Phlebotomist while position being filled
  • Communicated with Providers regarding patient laboratory test orders, organized staff lunch breaks, reported patient wait times and amounts of patients seen daily for sufficient staffing
  • Trained new employees on correct laboratory protocol, venipuncture techniques, and Quest EMR system
  • Obtained and entered patient's personal identification information into computer along with Dr.'s requisition forms
  • Performed venipuncture for routine blood procedures and specialized tests for all ages
  • Centrifuged specimens received, stored them in appropriate temperature
  • Verified requisition correct and matched to patient, packaged tubes in biohazard bags for courier to pick up
  • Stocked supplies in draw rooms and on carts; also ordered supplies and maintained laboratory inventory.

Phlebotomy Instructor

Midwestern University
01.2011 - 02.2011
  • Educated Medical Students on correct protocol/procedures for venipuncture
  • Reviewed upper extremity venous system anatomy.
  • Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.

Certified Phlebotomy Technician

Quest Diagnostics
01.2007 - 01.2008
  • Performed routine blood procedures to including capillary and venipuncture
  • Obtained patient information for laboratory records; explained procedures to patient
  • Utilized standard procedures for maintaining positive patient identification; recorded appropriate collection information on proper requisitions
  • Maintained inventory of supplies, reordered, and stocked supplies on carts and hand trays
  • Additional duties included preparing, processing, labeling and storing patient specimens and samples according to departmental procedures using standard techniques and equipment for subsequent analysis by clinical laboratory staff.

Education

Certified Phlebotomy Technician -

Health Career College
01.2007

Skills

  • Quality Control Procedures
  • Mentoring Proficiency
  • Performing Evaluations
  • Schedule Management
  • Phlebotomy Procedures
  • Quality Assurance
  • Safety Protocols
  • Patient Flow
  • Biohazardous Waste Disposal
  • Blood Sample Collection
  • Specimen Collection
  • Leadership Abilities

Summary Of Qualification

  • California Phlebotomy Certified.
  • Over 15 years experience as a certified phlebotomist.
  • Twenty four years of occupational customer service.

References

Available upon request

Timeline

Group Lead

Quest Diagnostics
01.2018 - Current

Certified Phlebotomy Technician

Quest Diagnostics
01.2013 - 01.2018

Certified Phlebotomy Technician

All Medical Staffing Agency
01.2012 - 01.2013

Phlebotomy Instructor

Midwestern University
01.2011 - 02.2011

Certified Phlebotomy Technician

Sonora Quest Laboratories
01.2009 - 01.2012

Certified Phlebotomy Technician

Quest Diagnostics
01.2007 - 01.2008

Certified Phlebotomy Technician -

Health Career College

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