Kathleen Porath
Lafayette,IN
Summary
Experienced Senior Front Desk Associate proficient in creating and executing training modules for new hires. Possessing top strengths in inventory control and group sales. Desiring to advance professionally and contribute in a team-based environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Home2Suites by Hilton
01.2024 - 05.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Homewood Suites
06.2023 - 01.2024
- Politely welcome arriving guests, providing room keys and information on amenities and policies.
- Contact housekeeping staff and maintenance department to resolve issues with guest rooms.
- Confirm important personal and payment information for compliance with security and payment card industry standards.
- Train new staff members in customer service techniques and hotel operations.
Front Desk Associate
Courtyard By Marriott
02.2022 - 04.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
Site Administrator
Ames Construction
06.2020 - 04.2021
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs.
- Set up orientations and initial training for new employees.
Senior Front Desk Agent
Roadrunner Inn/ Bachelor Billeting Division
01.2018 - 06.2020
- Supervised team of five front desk agents and helped to resolve issues arising during shifts.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Created and executed Standard Operating Procedures for front desk staff.
Education
High School Diploma - undefined
Twentynine Palms High School
Twentynine Palms, CA2008
Skills
- Staff Training
- Reservation Management
- Team Management
- Operations Oversight
- Safety and Security Procedures
- Group Room Block Reservations
Timeline
Front Desk Agent
Home2Suites by Hilton
01.2024 - 05.2024
Front Desk Agent
Homewood Suites
06.2023 - 01.2024
Front Desk Associate
Courtyard By Marriott
02.2022 - 04.2023
Site Administrator
Ames Construction
06.2020 - 04.2021
Senior Front Desk Agent
Roadrunner Inn/ Bachelor Billeting Division
01.2018 - 06.2020
High School Diploma - undefined
Twentynine Palms High School
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