Kathleen Powers
Port Orchard,United States
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
17
17
years of professional experience
Work History
Vice President - Inside Sales
Europe Express
07.2014 - 03.2024
- Led team of over 100 Inside Sales Specialists, Coordinators, Trainers and Sales Managers representing 3 brands responsible for over $160 million in annual revenue
- Prepared and presented weekly progress towards KPI's to Executive and Board Members
- Forecasted and reviewed lead indicators to proactively adjust sales plan to meet goals
- Liased with Product and Marketing teams to ensure that key trading/sales initiatives are communicated to team
- Attended weekly marketing meeting to make suggestions based on customer trends for future promotions
- Handled and resolved escalated customer service issues for both B2B and B2C clients in accordance with revenue standards to ensure optimal flow down of profit margin dollars
- Annually reviewed and updated reservations incentive plans to increase GP1 flow based upon yearly budget requirements
- Continually recruited and on-boarded new sales members to team
- Grew sales teams in a virtual environment to >100
- Continually reviewed sales playbook to adjust to industry changes and match customer needs to drive conversion
- Opened first international support office building team of lead screeners in Costa Rica
- Met 1:1 weekly with direct report Managers to discuss progress towards goals and review team strategies
- Tracked daily, weekly and monthly revenue and call statistics for each sales agent looking for opportunities to celebrate and trends to coach with team members
- Key Stakeholder on B2C website redesign team
- Key Stakeholder for Salesforce design and company-wide integration
- Key Stakeholder on MIS project to change workflow process of custom service requests for sales team
- Key Stakeholder for development and implementation of roadmap for Salesforce to HubSpot CRM transition
Reservations Manager
Loews Hotels & Co
07.2007 - 09.2013
- Assisted Director of Revenue Management with configuration and training of new rate structures
- Responsible for building rate plans in property management system and tracking production
- Analyzed call statistics for conversion, revenue and call abandonment to identify areas of opportunity for improvement
- Presented call statistics, conversion rates, revenue pace and booking trends to General Management Team at weekly revenue meeting
- Monitored group room pick up and placed restrictions on group rate availability based on revenue strategies
- Applied all contractual concessions to individual reservations and completed group billing information after departure
- Coached and counseled associates including progressive discipline
- Project Manager for Passkey installation for on-line group bookings
- Passkey provides meeting planners with increased automation in reporting, enhanced web pages, upgraded room categories and promotional offerings to drive ancillary revenue to resort outlets
- Completed configuration of interface between Opera property management system and Passkey
- Hotel liaison to central reservations department in Nashville, TN
- Traveled to Reservations Center quarterly to provide training to team of 79+ travel planners
- Assisted with transition from in house reservations to central reservations call centers
- Subject Matter Expert for Lotus Notes to Microsoft Outlook migration
- Provided training to all hotel employees on new e-mail system
- Social Media Lead responsibilities included reviewing content and posting daily on Facebook, Twitter and Instagram
- Lead team of employees in gathering relevant content to promote hotel and Coronado area
- Utilized Spreadfast to pre-load information for automatic posting on social media sites
- Assisted Sales Team with marketing blitzes
- Visited area travel agencies and presented updated information about resort
Skills
- Performance metrics analysis
- Process improvement
- Presentation Skills
- Sales Target Management
- Strategic planning
- Relationship Building
- Performance improvement
- Data analysis
- Critical thinking
- Staff recruiting and retainment
- Revenue cycle management
- Customer Relationship Management (Salesforce and Hubspot)
Timeline
Vice President - Inside Sales
Europe Express
07.2014 - 03.2024
Reservations Manager
Loews Hotels & Co
07.2007 - 09.2013
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