Kathleen Pyron
Atlanta,GA
Summary
Efficient and detail-oriented Network Operations professional offering twenty-one years of experience implementing strong analytical and critical thinking skills. Proficient in MS Office, effective communication, collaboration, and flexibility. Proven history of protecting revenue and producing quality results while providing excellent client service to internal and external partners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Team Lead- Linear Commercial Operations
Warner Bros. Discovery
02.2021 - Current
- Lead team that manages proper organization and implementation of advertising campaigns that accumulate over 3.5 billion worth of revenue annually
- Communicate directly with Sales and Advertising agencies to ensure advertising plans are executed correctly and create reports to ensure transparency
- Implemented Copy and Sales Scheduling expertise while working high profile events such as SAG Awards, Critics Choice Awards, MLB, NBA, and NHL including regular season and playoffs
- Subject matter expert for all Retail and Direct Response commercial copy, research, and reporting functions across divisions
- Able to handle large volume or intricate accounts while maintaining accuracy
- Experienced and available to support all systems needed for business, including traffic systems, media library, order entry system, Traffic Expediting and Delivery system, and Commercial Clearance databases
- Accurate management of missing instructions/creative, and proper instruction of ad inventory on daily log within traffic systems
- Effective communication with all partners, including Network Brands, Ad Sales, Strategic Planning, Account Services, Commercial Clearance, KidVid, Master Control, system solutions groups and other areas within Warner Content & Enterprise Technology and WarnerMedia
- Provides training for new hires, recurrent training for staff and serves as subject matter expert for User-Acceptance Training
- Supervise personnel and adjust schedules for effective coverage when needed
- Provide day-to-day mentoring (workflow, process, personnel) via close partnership with business analysts and managers
- Assist managers in day-to-day supervision of staff and assist in performance evaluations
- Specialize in and perform intricate Copy Operations tasks such as managing and taking ownership of high-profile events, alternate log management, PI ordering, Addressable Advertising, day-of air and after-hours log changes
- Partner with Management to understand departmental metrics and devise solutions for efficiencies
- Responsible for providing training to new hires and recurrent training for staff
- Serve as subject matter experts for user-acceptance training for new enhancements and systems initiatives
- Back-up for Managers by helping prepare reports, research and provide coverage across teams
- Able to handle large volume of work (speed) while maintaining accuracy
- Takes proactive leadership approach to problem solving
- Available after hours to assist Management as needed.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Commercial Copy Editing - Specialist
WarnerMedia
01.2013 - 02.2021
- Expedite or obtain copy instructions to interpret and enter information into traffic system using Kofax, FileNet, and Crossroad programs
- Pull, process, maintain, distribute reports, resolve discrepancies, and circulate information to ensure commercial units air within agencies' specifications
- Consult with Ad Sales, Ad Agencies, Sales Scheduling, Strategic Planning, Commercial Clearance, Media Center, and Media Vendors when there are questions about interpretation of copy instructions, availability of correct media, or other discrepancies to reach resolution in timely manner
- Practice professional communication and high level of customer service to ensure commercial units air as specified and to eliminate any potential revenue loss
- Submit all commercial traffic instructions for units made available to air to QC Analyst to review for accuracy
- Make any necessary corrections and obtain final quality control check prior to signing off on copy instructions and releasing log for final print
- Preview commercial media to support federal compliance mandates, Standards and Practices requirements, competitive drivers, and feed specifications
- Provide coverage and flexibility for team while others are out as well as work well in advance in preparation for scheduled PTO
- Collaborate with external partners as well as Log Production team to complete all barter programming airing on networks
- Work closely with Sales Management in handling PSAs across all divisions and networks.
Sports Sales Scheduling
Turner Broadcasting System
01.2008 - 01.2013
- Cross-trained for a quarter as Commercial Copy Log Editor using Oracle, COPS, and KOFAX systems to coordinate creative material and commercial instructions between agency traffic departments and TBS and TNT networks
- Input programming information data in Crossroad system for on air execution, quality control of sponsorship contract orders, and special implementation of advertiser requests
- Work closely with Sales and Strategic Planning in maintenance and placement of high dollar advertising revenue
- Log reconciliation in that discrepancies are researched and make good notifications are sent to Sales
- Make post-print log changes using Turner Media Toolkit or manual log changes in BOC if changes are close to air
- Sports logs including NBA, MLB, Nascar, and PGA using Alliance and Turner Sports Research Sharepoint
- Cartoon log back-up, ensuring proper scheduling and KidVid regulations.
Atlanta Hawks and Thrashers Game Staff
Atlanta Spirit
01.2000 - 01.2013
- Greet and assist patrons as they enter Philips Arena, providing customer service with a smile
- Distribute promotional items and merchandise at live events
- Interact with children by hosting Kids' Club table where they color, make signs, and other fun activities.
Turner Regional Sales Operations
Turner Broadcasting System
01.2002 - 01.2008
- Input programming information data in BIAS system for on air execution, quality control of sponsorship contract orders, and special implementation of advertiser requests
- Work closely with Sales and Strategic Planning in maintenance and placement of advertising revenue
- Log reconciliation in that discrepancies are researched and make good notifications are sent to Sales
- Timing of pre-logs to secure accurate start times and investigate timing to identify if spots need to be added or pre-empted accordingly
- Make post-print log changes using Turner Media Toolkit or manual log changes in BOC if changes are close to air
- Sports logs including Braves and College Football using SIMS and BIAS
- Handle pre-emption requests from Sales Management team when time periods are oversold
- Train and oversee new Log Editors within department.
Education
Bachelor of Business Administration -
Kennesaw State University
Kennesaw, GA01.2001
Skills
- Cultivating Productive Relationships
- Leading Team Operations
- Problem Identification
- ERP Systems
- Customer Needs Assessments
- Customer Relationship Development
- Professional Relationships
- Strategic Decision-Making
- Employee Performance Reviews
- Operational Procedures
- Effective Customer Service
- Leadership and teamwork
- Cross-functional teams leadership
Timeline
Team Lead- Linear Commercial Operations
Warner Bros. Discovery
02.2021 - Current
Commercial Copy Editing - Specialist
WarnerMedia
01.2013 - 02.2021
Sports Sales Scheduling
Turner Broadcasting System
01.2008 - 01.2013
Turner Regional Sales Operations
Turner Broadcasting System
01.2002 - 01.2008
Atlanta Hawks and Thrashers Game Staff
Atlanta Spirit
01.2000 - 01.2013
Bachelor of Business Administration -
Kennesaw State University
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