Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathleen Ramos

Laredo

Summary

Dynamic Sales Lead with a proven track record at Buckle, excelling in relationship selling and team leadership. Consistently surpassed sales targets through effective strategies and exceptional customer service. Skilled in staff training and conflict resolution, fostering a collaborative environment that drives revenue growth and enhances customer loyalty.

Overview

5
5
years of professional experience

Work History

Sales Lead

Buckle
05.2023 - 08.2025
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Trained and mentored new employees.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Lead Keyholder

Express Clothing
09.2021 - 03.2023
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Operated point-of-sale systems, ensuring accurate transaction processing.


  • Collaborated with team members to achieve daily sales targets effectively.


  • Monitored inventory levels, facilitating timely restocking of popular items.
  • Resolved customer inquiries and complaints, fostering positive relationships.
  • Implemented visual merchandising strategies to drive product visibility and sales engagement.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.

Sales Associate

Coach
09.2020 - 05.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout procedures.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction.

Education

Bachelor of Arts - Communications

Texas A&M International University
Laredo, TX
05-2026

Skills

  • Relationship selling
  • Time management
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Goal setting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Lead

Buckle
05.2023 - 08.2025

Sales Lead Keyholder

Express Clothing
09.2021 - 03.2023

Sales Associate

Coach
09.2020 - 05.2021

Bachelor of Arts - Communications

Texas A&M International University

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