Kathleen Ratcliff

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers on claims ad enrollment issues
• Answered constant flow of customer calls with minimal wait times.

Prepared taxes. Seasonal job.

• Recommended financial solutions in relation to the public regarding sales and use tax.

• Processed purchase orders, service contracts and financial reports.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Accounts Payable - maintained vendor relations, ordered material needed to repair the pumps as well as office materials.
• Accounts Receivable - Drafted and distributed invoices for outstanding payments. Contacted customers when invoices were outstanding.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Human Resources - processed new employees; made sure payroll taxes were paid; handled work comp issues