KATHLEEN REDENBACH

* Patient-Centered Medical Home (PCMH) achievement; 2021, 2022 as nurse care coordinator.

• Assessed patient needs and developed individualized care plans to meet those needs.
• Coordinated with other health care providers to facilitate continuity of care for patients.
• Monitored patient progress and adjusted care plans accordingly.
• Facilitated communication between physicians, nurses, social workers, therapists, and other medical personnel involved in the patient's care.
• Maintained accurate records of all interactions with patients and their families.
• Scheduled appointments for patients requiring specialty or ancillary services.
• Educated patients on self-care management techniques such as medication compliance, nutrition, exercise.
• Attended staff meetings and kept abreast of changes in regulations affecting the delivery of healthcare services.
• Identified potential risks associated with inadequate access to healthcare resources.
• Collaborated with outside organizations and agencies providing additional resources for patients in need.
• Running daily hospital discharge reports to schedule patients accordingly, while coordinating care at home; oxygen supply, PT/OT, speech therapy, home safety, care from family, coordinating nursing home care and wound care as needed.
• Developed and implemented strategies to improve quality of care for patients.
• Administered medications and therapies in accordance with physicians orders.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
• Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
• Managed PT/INR patients; results, dosing to maintain therapeutic levels, and redraws accordingly.
• Performed triage to maximum team productivity and effectiveness.
• Off-site training of new LPNs.
• Medication/device teaching/educating; all maintenance medications; diabetes maintenance medications/insulin use, peek flow meter device use.
• Pulmonology medications; inhalers/maintenance medications, importance of wearing O2 when as directed, ordering O2 for patients in need, performed ALPHA-1 testing, and nebulizer treatments.
• Ordering O2/laboratory supplies for patient use in office.
• Assisted physicians with patient care, including administering injections and medication.
• Maintained patient confidentiality according to HIPAA regulations.
• Reviewed critical lab/test results to bring to physician attention
• Monitored any changes in the condition of the patient closely and reported it immediately.
• Provided patient education to ensure understanding of medical care plans and treatments.

• Patient vitals, preparing patients for provider visits, obtaining reports; specialist consults, MRIs, x-rays, CT scans, preparing patient EMR with proper documentation, assisting providers and preparing patients for in-office procedures.
• Provided patient care in accordance with physicians' orders and nursing standards of practice.
• Administered medications and treatments according to established protocols.
• Facilitated referrals for specialty services when necessary.
• Interviewed patients to obtain medical history.
• Answered patient and family questions to educate on optimal treatment procedures.
• Used sterile techniques to prepare patients for procedures.
• Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.

• In charge of expanding company to the South towns; visiting medical offices as representation for exceptional patient care and services offered.
• Hiring HHAs/PCAs, Visiting medical offices as representation for exceptional patient care from the company, Made in-home visits for patient care such as wound care, vitals, proper medication use, education on medications and medical procedures/diagnoses.
• Facilitated referrals for specialty services when necessary.
• Coordinated scheduling for patients of follow-up appointments with primary care providers.
• Adhered to facility policies and procedures while providing quality nursing care.
• Assessed patient complaints accurately and provided appropriate interventions.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Measures vital signs, and took medical histories to prepare patients for examination.
• Verifying patient medications/dosages and sending refills to pharmacies, triaging patients, following PT/INR results with medication dosage while following proper ranges for use of warfarin and timely lab redraws.
• Performing in office procedures; UAs, microalbumins, hemoglobin A1Cs, HCGs, flu testing, rapid strep, finger stick PT/INR.
• Buprenorphine and Methadone clinic; obtaining urine drug screens, recording results in EMR and to provider, sending medication refills to pharmacies, obtaining and following narcotic agreements, triaging patients based on their need for medical treatment.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Conducted EKGs, spirometry testing, and other diagnostic tests as requested by the physician.
• Inspected equipment to ensure proper working order prior to use on patients.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Incorporated outside records into charts and EMR
• Labeled and completed lab requisitions using ICD and CPT coding.
• Medical Office Manager; Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
• Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
• Monitored inventory levels of supplies necessary for daily operations of the office.
• Reviewed employee time sheets for accuracy before submitting them for payroll processing.
• Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
• Managed staff scheduling and set patient scheduling policy.
• Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Pitched in to help with office tasks during busy periods and staff absences.

• Assisted physicians with patient examinations and procedures.
• Provided quality patient care by taking vital signs, preparing patients for exams, and collecting medical histories.
• Prepared specimens for transport to the lab for further testing.
• Educated patients on proper health maintenance techniques, including contraception methods and gynecological self-care practices.
• Assisted in minor surgeries such as IUD insertions or endometrial biopsies.
• Ordered necessary supplies and equipment for the office and clinic setting.
• Scheduled appointments for patients using Electronic Medical Records system.
• Conducted follow-up calls to ensure that patients received their test results in a timely manner.
• Answered phones, responded to inquiries from staff members, and provided information to patients regarding services offered at the clinic.
• Maintained cleanliness of exam rooms before and after each patient visit.
• Explained treatment procedures and physicians' instructions.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.

• Surgery scheduling,
• Traveling off-site to Wyoming Community hospital and Orchard Park sites for clinic hours.
• Recording CME for providers, and updating curriculum vitae as needed.
• Scheduling and attending attorney visits with provider regarding patient care.
• Army reserve scheduling/coordinating Army Reserve requirements for James Budny, M.D.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Provided assistance to medical staff in performing minor surgical procedures.
• Organized patient charts before each day's clinic sessions began.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Scheduled appointments for patients via phone and in person.

• Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
• Coordinated with insurance companies to verify coverage of services rendered.
• Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
• Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
• Monitored inventory levels of supplies necessary for daily operations of the office.
• Reviewed employee time sheets for accuracy before submitting them for payroll processing.
• Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
• Recruited qualified candidates for open positions within the practice when necessary.