Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
Generic

Kathleen Reed

Skaneateles

Summary

Dynamic professional with a proven track record in customer service and digital marketing. Demonstrated ability to enhance customer satisfaction and drive engagement through innovative strategies. Seeking internship opportunities to apply critical thinking and leadership skills in summer 2026.

Overview

4
4
years of professional experience

Work History

Golf Retail and Operations Associate

Skaneateles Country Club
Skaneateles
06.2021 - Current
  • Worked in the Pro Shop for the Country Club providing exceptional customer service by greeting members, answering questions, and addressing on-course needs
  • Operated front desk and point-of-sale system, processing transactions and managing merchandise sales, including pop-up retail events
  • Coordinated player preparation by setting up golf bags, cleaning and staging carts, and maintaining organized equipment storage
  • Handled incoming calls to schedule tee times, relay course updates, facilitate member reciprocals at other courses, and support club operations
  • Collaborated with staff to ensure timely setup for golfing events and tournaments.
  • Trained new employees on operational tasks and customer service standards.

Youth Program Volunteer

Joseph’s House for Women and Children
Syracuse
06.2023 - 08.2023
  • Supervised and ensured the safety of children in a nurturing environment while mothers pursued education and employment opportunities.
  • Planned, prepared, and facilitated age-appropriate engaging activities to promote children’s development and learning.

Social Media and Digital Marketing Volunteer

Skaneateles High School
Skaneateles
09.2022 - 06.2023
  • Managed high school's athletic instagram account as President of the Student Athletic Council
  • Created and scheduled content, including graphics, posts, and stories to maintain a consistent brand presence
  • Coordinated fundraising campaigns including Soles for Souls and a canned food drive to enhance community involvement with our athletic programs
  • Worked closely with team members and coaches from the various athletic teams to ensure alignment between all stakeholders

Education

Providence College Class of 2027 - Marketing, Evolutionary Biology and Ecology

Providence College
Providence, RI
05.2027

Skills

  • MS Office (Word, PowerPoint)
  • MS Excel certified
  • Critical thinking
  • Written and oral communication
  • Problem solving
  • Leadership
  • Customer service
  • Social Media
  • Digital Marketing

Activities

  • National Honor Society, 09/01/21 - 06/30/23
  • Providence College Women’s Club Lacrosse, 09/01/23 - Present
  • Providence College Club Sports Athlete of the Year, 2023-2024
  • Board of Programmers (Event Planning), 2025 - Present

Affiliations

  • National Honor Society: September 2021 - June 2023
  • Student Athletic Council Member - 2020-2023 / President 2022-2023
  • Providence College Women's Club Lacrosse - September 2023 - Present
  • Providence College Women's Club Sport Athlete of the Year - 2023 - 2024
  • Providence College Board of Programmers (Event Planning and Coordination) - 2025 - Present

Timeline

Youth Program Volunteer

Joseph’s House for Women and Children
06.2023 - 08.2023

Social Media and Digital Marketing Volunteer

Skaneateles High School
09.2022 - 06.2023

Golf Retail and Operations Associate

Skaneateles Country Club
06.2021 - Current

Providence College Class of 2027 - Marketing, Evolutionary Biology and Ecology

Providence College

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