Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kathleen Rex

Meridian,ID

Summary

Dependable Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
Eagle, ID
10.2021 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Pharmacy Operations Manager

Walgreens
Boise, ID
03.2021 - 10.2021
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.

Assistant Store Manager

Walgreens
Boise , ID
06.2018 - 03.2021
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Director of Store Operations

Watkins Pharmacy
Cascade, ID
11.2015 - 06.2019
  • Performed cost analysis on existing processes in order to identify potential areas for savings.
  • Analyzed financial data such as sales figures and expenses to develop budgets that support business objectives.
  • Organized special events within stores that promoted brand awareness or increased foot traffic.
  • Maintained accurate records of inventory levels and purchasing activities in order to maximize stock control.
  • Implemented corporate policies on pricing, display of merchandise, safety standards and customer service practices.
  • Oversaw the recruitment, hiring, training, scheduling, supervision, evaluation of all store personnel.
  • Monitored store performance and identified areas for improvement, developing strategies to increase sales, profits, customer service, and employee morale.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Implemented successful business strategies to increase revenue and target new markets.

Shift Lead

Walgreens
Boise, ID
10.2006 - 11.2015
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Provided guidance and support to other team members as needed.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.

SIMS Coordinator

Walgreens
Salt Lake City, UT
08.2003 - 10.2006
  • Coordinated inventory, stocking and ordering.
  • Investigated discrepancies between physical count and computer records.
  • Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
  • Adjusted shelves, bins, racks and temporary displays to match provided plans.
  • Applied skills to complete new store builds, full store resets and specific department updates.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

Education

High School Diploma -

Emmett High School
Emmett, ID
05-2003

Some College (No Degree) -

Boise State University
Boise, ID

Skills

  • Payroll Management
  • Shift Scheduling
  • POS Systems
  • Customer Service Management
  • Retail Inventory Management
  • Team Development
  • Store Merchandising
  • Problem-Solving
  • Work Planning and Prioritization
  • Cash Management
  • Employee Supervision and Motivation

Certification

  • PTCB Certified since April 2013
  • Idaho Pharmacy Technician License since April 2008

References

References available upon request.

Timeline

Store Manager

Walgreens
10.2021 - Current

Pharmacy Operations Manager

Walgreens
03.2021 - 10.2021

Assistant Store Manager

Walgreens
06.2018 - 03.2021

Director of Store Operations

Watkins Pharmacy
11.2015 - 06.2019

Shift Lead

Walgreens
10.2006 - 11.2015

SIMS Coordinator

Walgreens
08.2003 - 10.2006

High School Diploma -

Emmett High School

Some College (No Degree) -

Boise State University

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