Kathleen Richards

Call Center Fraud Investigations Motivated financial services professional with a diverse experience in the banking field, customer service, collections, underwriting, sales, problem resolution, development, fraud investigations and document verification. Assisted in resolving customer concerns, discussing finance options with merchants in underwriting, reviewing proof of identity document for validity and celebrated building a good experience for both internal and external clients. Dedicated Organized Compliant Case Analysis Investigative Mind Honesty Good Sales Ability People Minded

• Involvement/Volunteer Community work
• Participated in the “Rose Festival Parade” by assisting with the float preparation entered by HSBC
• Accredited with founding the “Safety Action Committee” to deal with crime in the neighborhood and working with the Sherriff’s office
• Nominated and received “Citizen of the Year” award by “Multnomah County PACC Police Association”
• Provided a safe rescue home to abused and neglected teens

I would ask attendees what if any experiences they had. I would review consequences of giving people personal information thinking they are honest and provided information such as SSN, dob, address and credit information or bank account numbers.

We would talk about responses such as hanging up and blocking the number, they were shown on a large screen how to submit scam reports and get on the "DO NOT CALL". We would ask if anyone wanted to do a pretend call with me being the scammer and then reversing it and i would be the victim.

I always tried to create a class where everyone was made to feel included and never left out.