Kathleen Ricker
Newmarket,NH
Summary
Diligent top performing fully remote employee with proven ability to coordinate sales processes and support team operations. Successfully streamlined communication channels and facilitated seamless order processing. Demonstrated aptitude in managing customer relationships and executing sales strategies.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
Kardex Remstar
04.2022 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Collaborated with finance teams for timely payment processing and accurate financial reporting.
- Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
- Reviewed order terms and conditions with customers to comply with company policy.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Streamlined data entry processes for improved efficiency and increased productivity.
- Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
Pharmacy Technician
Genoa Healthcare
10.2018 - 04.2022
- Manage all submitted insurance claims to ensure accurate and timely fulfillment of patient orders
- Coordinate with insurance companies and other affiliated stakeholders to facilitate handling of, mediate disputes between, and, when ethically responsible, resolve all complications affecting patient care in such a way that is mutually agreeable and fair to both parties
- Regularly document, update, and maintain exact inventory records to guarantee compliance with state, federal, local guidelines
- Communicate with vendors to ensure that medication stock is always available and in supply
- Monitor and process electronic and faxed communications between doctor, patient, and pharmacy to fulfill prescription requests, answer questions, and provide exceptional legendary service wherever possible
- Oversee incoming and outgoing mail correspondence; specifically processing, filling, packaging, and mailing of patient orders
- Maintain extensive patient database with insurance, medical allergy, immunization, and general information to ensure records are current, accurate, and complete
Customer Service Representative and Pharmacy Technician
Shaw’s Osco
09.2008 - 10.2018
- Supervise a small team of employees and delegate responsibilities, arbitrate internal disputes, and provide the necessary knowledge and skills to exceptionally execute all assigned tasks or remediate any customer complaint
- Workforce management related tasks such as planning employee master schedules and allocating staffing resources to meet operational needs
- Manage monetary exchanges accepted through Service Desk
- Maintain accounting, process transfers, and other duties as assigned
- Express empathy and understanding of customer complaints
- Apply de-escalation techniques when engaging with difficult customers to avoid further aggravation
- Offer appropriate compensation or resolution, within company allowed guidelines, to resolve issue
- Pharmacist duties as described above
Education
Cosmetology Certification -
Empire Beauty School
Portland, MEHigh School Diploma - undefined
Thornton Academy
Saco, MESkills
- Outlook
- Word
- Excel
- Microsoft Teams
- Supply Logix
- Prodigy Data Systems
- Cardinal Health Order Express
- Immpact
- ARX
- EPS
- SAP
- SPC
- Salesforce
- Evolve/MDG
Timeline
Sales Coordinator
Kardex Remstar
04.2022 - Current
Pharmacy Technician
Genoa Healthcare
10.2018 - 04.2022
Customer Service Representative and Pharmacy Technician
Shaw’s Osco
09.2008 - 10.2018
High School Diploma - undefined
Thornton Academy
Cosmetology Certification -
Empire Beauty School
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