Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Robbins

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Imaging Scheduler

Renown Regional Medical Center
03.2023 - Current
  • Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
  • Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
  • Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
  • Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.

Courier driver

Sargent and Sons
12.2021 - 03.2023
  • Scan in received parcels
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Handle customer requests
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Maintain workflow independently to stay on schedule
  • Self-motivating
  • Keep positive relations with customers
  • Memorization of routes and office scheduling
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Delivered employees and materials to job sites daily.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

Shipping & Logistics clerk

Sally Beauty CO
05.2019 - 12.2021
  • Answering phones and corresponding through email
  • Updating & creating excel spreadsheets
  • Supporting other departments
  • Operating reach/dock trucks
  • Compiling reports
  • Filing
  • Problem solving
  • Working on team projects as well as working independently, self starter.
  • Creating/fulfilling orders.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Checked shipments against paperwork and signed documents.
  • Uncovered and resolved errors with minimal oversight.
  • Collaborated with other departments on supply and quality issues.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Picked orders, scanned products and packed boxes.

Hotel Rack Clerk

Peppermill Reno Resort and Spa 2707 S Virginia
06.2017 - 01.2019
  • Managing inventory
  • answering phones
  • updating excel docs
  • corresponding through email
  • supporting management as well as front desk staff
  • compiling and analyzing reports
  • filing
  • processing credit cards and other sensitive guest information
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Front Desk Agent

Peppermill Reno Resort and Spa
02.2015 - 06.2017
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Front Desk Agent

Hampton Inn, 4233
10.2014 - 01.2015
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Technical Support Representative

West Telecommunications
01.2011 - 12.2013
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Submitted service tickets for equipment maintenance requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Activated accounts for clients interested in new services.

Education

High School Diploma -

North Valleys High School, Graduated North Valleys High School
Reno, NV
06.2009

Skills

  • Note taking,
  • Type 60 words per minute,
  • Advanced communications skills
  • Multitasking
  • Time management
  • Able to remain calm in high stress situations
  • Problem solving skills
  • knowledge in Microsoft and LMS programs
  • Dependable and punctual
  • 10 key data entry
  • Customer Service
  • Schedule Management

Timeline

Imaging Scheduler

Renown Regional Medical Center
03.2023 - Current

Courier driver

Sargent and Sons
12.2021 - 03.2023

Shipping & Logistics clerk

Sally Beauty CO
05.2019 - 12.2021

Hotel Rack Clerk

Peppermill Reno Resort and Spa 2707 S Virginia
06.2017 - 01.2019

Front Desk Agent

Peppermill Reno Resort and Spa
02.2015 - 06.2017

Front Desk Agent

Hampton Inn, 4233
10.2014 - 01.2015

Technical Support Representative

West Telecommunications
01.2011 - 12.2013

High School Diploma -

North Valleys High School, Graduated North Valleys High School

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Kathleen Robbins