Kathleen Rodemich
Warminster,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Orthodontic Office Manager
MyOrthos
04.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Orthodontic Treatment Coordinator
MyOrthos
04.2014 - 01.2020
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
- Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
Orthodontic Technician
Orthodontics Limited
04.2010 - 01.2014
- Contributed to successful treatment outcomes by accurately fabricating custom orthodontic appliances.
- Fostered strong relationships with patients, contributing to a high rate of referrals from satisfied clients.
- Supported seamless communication between staff members, facilitating prompt resolution of concerns or issues within the practice.
- Optimized patient flow within the practice by coordinating seamless transitions between examination rooms.
- Maintained a safe and sterile working environment, adhering to all infection control protocols.
- Enhanced patient comfort by utilizing proper orthodontic appliance placement techniques.
- Facilitated smooth front office operations through proficient management of phone calls, appointment scheduling, and insurance coordination.
- Expedited appointment times by preparing instruments and equipment in advance for each procedure.
- Stayed current with industry advancements through ongoing professional development courses and workshops.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Ensured precise fit of appliances by skillfully taking accurate dental impressions and measurements.
- Improved patient satisfaction by providing thorough education on oral hygiene practices during orthodontic treatment.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Orthodontic Technician
Joseph Persichetti DMD
09.2001 - 04.2012
- Streamlined workflow in the orthodontic lab by maintaining an organized and efficient work area.
- Optimized patient flow within the practice by coordinating seamless transitions between examination rooms.
- Ensured precise fit of appliances by skillfully taking accurate dental impressions and measurements.
- Collaborated with colleagues to develop best practices for optimal patient care and streamlined workflows.
- Expedited appointment times by preparing instruments and equipment in advance for each procedure.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Enhanced patient comfort by utilizing proper orthodontic appliance placement techniques.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.1980
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
Timeline
Orthodontic Treatment Coordinator
MyOrthos
04.2014 - 01.2020
Orthodontic Office Manager
MyOrthos
04.2010 - Current
Orthodontic Technician
Orthodontics Limited
04.2010 - 01.2014
Orthodontic Technician
Joseph Persichetti DMD
09.2001 - 04.2012
High School Diploma -
Abraham Lincoln High School
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