Kathleen Rodgers
Long Beach,CA
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
13
13
years of professional experience
Work History
Executive
Santizas Family
Newport Beach, California
2015.02 - Current
- Supervised daily cleaning operations for household areas and guest accommodations.
- Trained new staff on cleaning procedures and safety protocols.
- Inspected work areas to ensure cleanliness and compliance with standards.
- Scheduled and coordinated cleaning tasks among team members effectively.
- Provided hands-on assistance during peak cleaning times to meet needs.
- Addressed guest concerns regarding cleanliness promptly and professionally.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Managed team of employees, daily progress reports and overall project planning.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Household Staff Nanny
Sean Combs
Taluka Lake
2012.03 - 2014.10
- Maintained cleanliness and organization in residential areas.
- Assisted with laundry and ironing to ensure garments were presentable.
- Prepared meals following dietary guidelines and family preferences.
- Managed household operations, including scheduling, budgeting, and inventory control.
- Coordinated vendor services for cleaning, maintenance, and repairs as needed.
- Oversaw meal planning and grocery shopping to meet dietary preferences.
- Trained staff on household protocols and service standards for efficiency.
- Scheduled repairs or maintenance when required on any items in the home.
- Maintained detailed records of household bills and payments for accounting purposes.
- Kept up-to-date inventory of all furniture, electronics, kitchenware, linens.
- Ensured that all safety protocols were followed in the home environment.
- Managed outside vendors including contractors, landscapers, cleaners.
- Negotiated contracts with new service providers when needed for various household needs.
Education
Associate of Applied Science - Business Administration And Management
Mary’s Magdalene
Philippines 1997-06
Skills
- Team management
- Staff training
- Quality inspection
- Inventory management
Languages
Tagalog
Native/ Bilingual
Timeline
Executive
Santizas Family
2015.02 - Current
Household Staff Nanny
Sean Combs
2012.03 - 2014.10
Associate of Applied Science - Business Administration And Management
Mary’s Magdalene