Kathleen Rodriguez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Resident Advisor
New England College
98 Bridge St, Henniker, New Hampshire
01.2023 - Current
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
Work Study, Cook, Bartender, Barista
Chartwells
Henniker, NH
10.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Served high customer volumes during special events, nights, and weekends.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders and barbacks to help maintain talented team.
- Greeted customers entering store and responded promptly to customer needs.
- Set up new sales displays each week with fresh merchandise.
Server & Cashier
Panda Express Inc
Bakersfield, CA
07.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Self Checkout Host
Walmart Inc.
Delano, CA
10.2019 - 03.2021
- Assisted customers with self-checkout machine operations.
- Engaged with customers and offered assistance upon entry into store.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Processed refunds and exchanges in accordance with company policy.
Volunteer
Concord Crimeline Golf Tournament
Concord, NH
09.2023 - 09.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Supported engaging, fun, and smooth-running events.
Education
Bachelor of Arts - Criminal Justice & Psychology
New England College
Henniker, NH05.2024
Associate of Arts - Liberal Arts & Criminal Justice
Bakersfield College
Bakersfield, CA05.2022
High School Diploma -
McFarland High School
Mcfarland, CA05.2019
Skills
- Food Handling
- Cooking
- Sanitation
- Customer Service
- Frying
- Supply Restocking
- Food Presentation
- Activity Planning
- Policy Enforcement
- Safety Practices
- Security Procedures
- Meal Preparation
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Concord Crimeline Golf Tournament
09.2023 - 09.2023
Resident Advisor
New England College
01.2023 - Current
Work Study, Cook, Bartender, Barista
Chartwells
10.2022 - Current
Server & Cashier
Panda Express Inc
07.2021 - 11.2021
Cashier/Self Checkout Host
Walmart Inc.
10.2019 - 03.2021
Bachelor of Arts - Criminal Justice & Psychology
New England College
Associate of Arts - Liberal Arts & Criminal Justice
Bakersfield College
High School Diploma -
McFarland High School