Kathleen Rosario
Newark,NJ
Summary
Experienced administrative and technical professional with 15+ years of diverse experience in customer service, training, licensing, and team supervision across state government, corporate, and retail sectors. Proven track record in improving processes, fostering staff development, and ensuring compliance with regulations. Strong communication, organization, and leadership skills to achieve significant results.
Overview
27
27
years of professional experience
Work History
Senior Technician
NJ Motor Vehicle Commission
Wallington, NJ
12.2021 - Current
- Point of contact for all, foreign and domestic, in need of completing registration, testing, changes to licensing.
- Interaction comfortably and confidently with the public, providing verification and processing of title transfers for both foreign and domestic owners.
- Verification of proper identification and Visa class verifications for licensing.
- Troubleshoot and coordinate with management and multiple departments in completion of customer fulfillments.
- Consistently demonstrate efficient and effective streamlining of work processes, including following proper procedure and excellent communication and organizational skills.
- Provide hands-on training to technicians, guidance, and ensure technicians follow organizational policies and procedures.
Technician
NJ Motor Vehicle Commission
02.2014 - 01.2021
- Point of contact for all, foreign and domestic, in need of completing registration, testing, changes to licensing.
- Interaction comfortably and confidently with the public, providing verification and processing of title transfers for both foreign and domestic owners.
- Verification of proper identification and Visa class verifications for licensing.
- Troubleshoot and coordinate with management and multiple departments in completion of customer fulfillments.
- Consistently demonstrate efficient and effective streamlining of work processes, including following proper procedure and excellent communication and organizational skills.
Technician
Allied Building Products
New Jersey
11.2013 - 02.2014
- Point persons for all new hire/rehire paperwork, terminations and payroll records from human resource department and payroll.
- Responsible for follow up of all missing new hire and rehire paperwork and payroll forms.
- Answer and screened incoming telephone calls and answered inquiries from inside and outside the company regarding human resource matters. Handled employee calls regarding human resource and payroll issues.
- Provided general human resources and payroll support to HR Director and HR leadership.
- Reviewed and reconciled vendor resources.
- Troubleshoot with department members and employees to ensure procedures and projects completed efficiently and correctly.
Teller
Bank of America
Jersey City, NJ
06.2006 - 07.2013
- Handled extensive amounts of cash daily, requiring the ability to perform advanced math functions.
- Maintained extensive contact with the public, necessitating the ability to present a professional image.
- Interacted comfortably and confidently with the public and demonstrated initiative to initiate dialogue for servicing and introduction to bank products.
- Proven excellent oral and written communication skills to work with the public and provide customer service and complete daily reports.
- Knowledge of retail policies and procedures in order to perform the essential duties.
- Proven ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
- Worked in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Completed shipment requests and orders for monies for vault.
- Completed tallies of nightly drops from retail and area business into bank.
- Managed ATM nightly deposits.
- Counting of monies from vault and distribution of monies for retail store tellers; balance monies at closing.
- Supervised retail store tellers.
Administrative Assistant
The Tooth Doctor
Jersey City, NJ
02.2006 - 06.2006
- Answered in bound calls for setting appointments, billing questions and other office inquiries; updated in-house database.
- Completed dentistry claims and provided front desk and telephone customer services.
Assistant Manager
Regal Cinemas
Jersey City, NJ
07.2002 - 01.2006
- Supervised $1.0 million + per year revenue transactions for the company.
- Addressed all administrative and operational duties for the Jersey City location.
- Primary liaison with other theatre locations within the county/state.
- Administered updates such as new technology release dates and promotion packages to employees and local vendors to promote sales.
- Attended monthly forecast meetings as well as progress conference calls.
- Arranged internal training schedule for new hires as well as current employees including supervisory training.
- Controlled environment by maintaining a zoning coupled by communicating and setting daily customer service goals to ensure all customers' needs are fulfilled.
- Motivated and controlling payroll by making necessary suggestions/adjustments to scheduling based on business trend.
- Trained and monitored associates on clientele generation by using techniques such as staff meetings, and role-playing.
- Ascertained daily building maintenance was effectively executed; protected company's assets by ensuring loss prevention procedures.
- Created, reviewed, analyzed and evaluated branch budget.
- Implemented new policies to improve customers experience.
Supervisor
Magic Cinemas
Jersey City, NJ
01.1999 - 07.2001
- Monitored customer service standards while actively selling and coordinating floor coverage.
- Met and exceeded personal sales goals.
- Set the standard of clientele by maintaining an organized user-friendly client book.
- Assisted in conducting inventory by using MS Word and MS Excel.
- Led by example, monitored, and motivated employees.
Education
Master of Science - Early Childhood Studies/Administration
Walden University
05.2021
Bachelor of Science - Business Management
New Jersey City University
05.2014
Skills
- Customer Service
- Process Improvement
- Licensing & Compliance
- Team Leadership
- Training & Mentorship
- Records Management
- Problem Solving
- Conflict Resolution
Languages
Spanish
Limited Working
Timeline
Senior Technician
NJ Motor Vehicle Commission
12.2021 - Current
Technician
NJ Motor Vehicle Commission
02.2014 - 01.2021
Technician
Allied Building Products
11.2013 - 02.2014
Teller
Bank of America
06.2006 - 07.2013
Administrative Assistant
The Tooth Doctor
02.2006 - 06.2006
Assistant Manager
Regal Cinemas
07.2002 - 01.2006
Supervisor
Magic Cinemas
01.1999 - 07.2001
Bachelor of Science - Business Management
New Jersey City University
Master of Science - Early Childhood Studies/Administration
Walden University