Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Ross

Grand Terrace,CA

Summary

Hardworking Barista with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Colton, CA
10.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Crafted diverse specialty coffee beverages such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Ensured proper understanding of company policies and procedures among newly hired baristas through comprehensive training sessions.
  • Collected payments and provided accurate change.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Cleaning Manager

Flamigos Cleaning service
Georgetown, SC
03.2023 - 08.2024
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Created reports documenting daily activities for management review.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Developed a system for scheduling regular deep cleans within each area of responsibility.

Military Police Officer

United States Army Reserve
Colorado Springs, CO
02.2018 - 02.2024
  • Developed and facilitated workshops on leadership development, team building, and executive coaching.
  • Provided feedback regarding potential changes that could be made within organizations in order to increase efficiency.
  • Helped teams develop trust among members by facilitating activities that encouraged collaboration.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed multiple tasks simultaneously while maintaining focus on accuracy and attention to detail.
  • Created reports summarizing customer service activities.
  • Developed and implemented customer service policies to ensure quality customer service.
  • Managed customer service inquiries and complaints.
  • Demonstrated excellent time management skills while providing quality compassionate care.

Education

Some College (No Degree) -

Riverside City College
Riverside, CA

Skills

  • POS Systems
  • Coffee expertise
  • Beverage Preparation
  • Complex Problem-Solving
  • Negotiation
  • Training and mentoring
  • Staff Development
  • Employee Motivation
  • Flexible and Adaptable
  • Quality Assurance
  • Multitasking
  • Team building

Timeline

Barista

Starbucks
10.2023 - Current

Cleaning Manager

Flamigos Cleaning service
03.2023 - 08.2024

Military Police Officer

United States Army Reserve
02.2018 - 02.2024

Some College (No Degree) -

Riverside City College

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Kathleen Ross