Kathleen Ross
Summary
Professional with extensive experience in vehicle operation and transportation of students, particularly those requiring wheelchair assistance. Responsibilities included conducting pre-trip inspections, ensuring safety compliance, and maintaining vehicle cleanliness. Demonstrated ability to navigate local routes efficiently while managing emergency situations with professionalism. Provided customer service by addressing passenger inquiries and ensuring a comfortable travel experience.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Paratransit Driver
Action Ambulance Service Inc.
Wilmington
02.2015 - Current
- I am responsible for picking up students from their homes, securing them safely in my school van, and transporting them to their school.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Reported mechanical issues or incidents immediately to supervisor or dispatcher.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Notified supervisors of any irregularities encountered during trips.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
- Monitored traffic conditions to adjust route schedules accordingly.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Delivered wheelchair securement training to new drivers when necessary.
- Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Kept shuttle and reception areas clean and organized.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Completed accident reports and delivered to supervisor.
Paratransit Driver
Action Ambulance Service Inc.
Wilmington
02.2015 - Current
- I currently transport handicapped students to and from their school. Am responsible for loading these students onto my van, securing their wheelchairs, driving them to school, and safely returning them home at the end of the school day.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
- Notified supervisors of any irregularities encountered during trips.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Kept shuttle and reception areas clean and organized.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Completed accident reports and delivered to supervisor.
- Ensured proper operation of vehicle before each trip, including safety checks.
Education
Associate of Science - Dental Hygiene
Forsyth School For Dental Hygienists/Northeastern University
Boston , MA 09.1971 - 06.1973
Skills
- Vehicle operation
- Wheelchair securement
- Route navigation
- Emergency response
- Keeping vehicle in good working order
- Keeping vehicle clean
Accomplishments
- Paratransit Driver of the year 2015
Certification
- 7D driver's license Massachusetts Department of Transportation
Timeline
Paratransit Driver
Action Ambulance Service Inc.
02.2015 - Current
Paratransit Driver
Action Ambulance Service Inc.
02.2015 - Current
Associate of Science - Dental Hygiene
Forsyth School For Dental Hygienists/Northeastern University
09.1971 - 06.1973