Kathleen Ryan

• Created new family programs to keep families engaged in the YMCA
• Market all programs on social media and in schools and through the community
• Met regularly with members and Board members to make program adjustments and assess progress.
• Fostered community connections and networks, driving collaborations with local organizations and businesses.
• Managed program operations and provided leadership for employees.
• Implemented new policies and procedures for the program.
• Reviewed existing programs and identified areas of improvement or expansion.
• Supported marketing efforts by providing content for promotional materials.
• Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
• Checked programs and schedules for accuracy and issued releases to local media outlets.
• Organized and facilitated team meetings, workshops, and events.

• Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
• Coordinated listing photography sessions to present properties to general public.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
• Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
• Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.

• Assist Executive Director in Annual Fund program throughout the year, responsible for creating prospect databases, sending solicitation letters, thank you notes throughout the year
• Assist in designing letters, thank you’s and marketing materials
• Staff lead for major fundraisers which include Auctions, Silent Auctions, Golf Tournaments
• Work with board members and volunteers on raising the funds and having a successful event
• Assisted in a Capital Campaign to raise funds to build and expand the West Roxbury YMCA, Through marketing and community connections.

• Manage and hire staff, meet monthly budget and sales goals
• Implement excellent customer service, involve in community events to make corporate connections and support the community
• Working as a team to ensure positive outcomes
• Created and maintained sales environment to support business objectives.
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Implemented new sales strategies to update product lines.

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• Achieved company growth and brand development through market expansion and sales.
• Tracked monthly sales to generate reports for business development planning.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Resolved customer complaints regarding sales and service.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Implemented process changes designed to streamline workflow within the department.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Established relationships with key clients, while maintaining existing customer base.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Managed daily operations of sales department, including supervision of staff members.
• Collaborated with marketing team to create promotional materials for target customers.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted with customer requests and answered questions to improve satisfaction.

• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Monitored office supply stock levels and placed timely orders for replenishment.
• Developed organizational filing systems for confidential customer records and reports.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Troubleshot office equipment, computer hardware and software issues.
• Dispersed incoming mail to correct recipients throughout office.
• Computed, recorded and proofread data or reports.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Assisted in many community events

• Assist the executive director in her daily tasks, prepare grants and analyze membership marketing options
• Assist in developing the Board of Advisors, keep communication lines open and connect with each board member
• Also, assisted the accounts payable and business manager to ensure finances are flowing in as planned and keeping the books up to standards
• Created presentations for grants, fundraisers.
• Managed database systems containing customer contact information.
• Composed correspondence, reports and meeting notes.
• Raised funds by organizing multiple events and diligently managed details to meet deadlines.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Responded effectively to sensitive inquiries or complaints.

• Team player and when no Facilities Director was available, I would keep the facility up to standards and work closely with Vendors and keep contracts up to date
• Also, assisted in the full renovation of the West Roxbury YMCA world close to the construction company and attended weekly update meetings and gave feedback as plans were reviewed.
• Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
• Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
• Participated in architectural and engineering planning and design.
• Surveyed facility to maximize safety and security.
• Checked common areas and conference rooms regularly to verify cleanliness and order.
• Directed maintenance and operations of facility systems to minimize service interruptions.
• Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
• Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
• Identified potential cost savings opportunities through improved operational processes within the Facilities Department.
• Hired and coordinated with vendors to perform preventive maintenance work at facility.
• Coordinated with vendors to schedule timely delivery of materials and services related to facility operations.
• Drafted contracts for outside service providers related to facility needs such as security, janitorial services or landscaping.
• Supervised a team of custodians responsible for daily cleaning tasks throughout the building.