Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Peer Reviewed Articles
Languages
Timeline
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Kathleen Salerno

Revere,MA

Summary

Administrative Program Coordinator passionate about facilitating exceptional student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Program Coordinator

Massachusetts General Hospital
Boston, MA
06.2022 - Current
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Organized and managed program development from conception through successful execution.
  • Designed program implementation and maintenance plan.
  • Assisted with community resources for healthcare and mental health.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Led onboarding activities for 30 student interns to equip staff in daily responsibilities.
  • Gathered and organized printed materials required for program participation.

Research Assistant II

Boston Medical Center
Boston, MA
01.2019 - 06.2022
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Planned, modified and executed research techniques, procedures and tests.
  • Cataloged data and research into RedCap, Access, NVIVO and NLP databases.
  • Worked with principal investigators to coordinate qualitative research into General Internal Medicine with a focus on health literacy.
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
  • Evaluated potential subject participants to assess suitability for planned studies.
  • Organized participant-informed consent waivers and research scope documentation.
  • Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
  • Helped team meet regulatory requirements by coordinating documentation and filings.

Mental Health Associate

Arbour Hopsital
Boston, MA
08.2018 - 12.2018
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Involved clients' family members in planning social service programs.

Waitress

Tiki Rock
Boston, MA
06.2018 - 12.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Office Assistant Administrator

Suffolk University Law School
Boston, MA
01.2015 - 01.2016
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Collected and prepared law school exams for professors

Education

Master of Science - Psychology

Capella University
Minnesota City, MN
12.2022

Bachelor of Science - Psychology

Suffolk University
Boston
05.2018

High School Diploma -

Ansbach American High School
Germany
06.2014

Skills

  • Fluent in Spanish and English
  • System and Program Efficiency
  • Research and Analysis
  • EPIC knowledge
  • Experienced in Excel, Powerpoint and Access
  • Program Leadership
  • Administrative Support
  • Program Development and Implementation
  • Youth Support
  • Program Evaluation

Accomplishments

  • Worked and collaborated on Vi-DEC study with team in Hawaii and produced codes for NVIVO
  • Created a standardized training protocol for physicians in Hawaii to follow when seeing older patients, particularly around ACP

Certification

CITI Program:

  • Social and Behavioral Research Best Practices for Clinical Research
  • Medical Campus Biomedical Researchers


Peer Reviewed Articles

Quintiliani, L.M., Murray, G.F., Waite, K., Salerno, K., Gignac, G.A., Yuh, D., Volandes, A., Paasche-Orlow, M.K. (in press).

"I'm in my feelings now": Examination of advance care planning video declarations by people with advanced cancer from a safety net hospital. Journal of Palliative Medicine.

Languages

Spanish
Native or Bilingual

Timeline

Senior Program Coordinator

Massachusetts General Hospital
06.2022 - Current

Research Assistant II

Boston Medical Center
01.2019 - 06.2022

Mental Health Associate

Arbour Hopsital
08.2018 - 12.2018

Waitress

Tiki Rock
06.2018 - 12.2018

Office Assistant Administrator

Suffolk University Law School
01.2015 - 01.2016

Master of Science - Psychology

Capella University

Bachelor of Science - Psychology

Suffolk University

High School Diploma -

Ansbach American High School

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Kathleen Salerno