Kathleen Salerno
Lake Forest,IL
Summary
Dynamic bar manager with expertise in cocktail preparation, menu development, and staff training. Proven ability to enhance customer engagement and optimize operations in luxury venues. Skilled in inventory management and creating exceptional drink experiences. Committed to elevating guest satisfaction through innovative menu strategies and attentive service in fast-paced environments.
Overview
2027
2027
years of professional experience
11
11
Certifications
Work History
Bar Manager
Alpha Hospitily/ Grand Hyatt
Nashville, Tennessee
04.2023 - Current
- Managed bar operations and staff at a luxury hotel venue.
- Trained new bartenders on cocktail preparation and service standards.
- Developed seasonal drink menus to enhance guest experience.
Head Bartender
Alpha Hospitily
Nashville, Tennessee
2022 - 04.2024
- Supervised bar operations and ensured smooth workflow during peak hours.
- Trained and mentored new bartenders on techniques and customer service.
- Created and updated cocktail menu based on seasonal ingredients and trends.
Bartender
BNA Nashville Airport
Nashville, Tennessee
03.2022 - 01.2023
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization at the bar area throughout shifts.
- Engaged with customers to provide excellent service and enhance their experience.
Mortgage Loan Officer
Carrington Mortgage, LLC
Franklin , TN
01.2020 - 01.2021
- Evaluated borrower financial profiles to determine loan eligibility and risk.
- Assisted clients with mortgage applications and guided them through the process.
- Collaborated with underwriters to ensure timely loan approvals and compliance.
Process Investagator Server
ABC Legal Services
Seattle, Washington
02.2016 - 01.2020
- Conducted thorough investigations into various incidents and complaints.
- Gathered and analyzed evidence to support case findings.
- Collaborated with law enforcement and legal teams on case development.
Education
Associate of Science -
Northwestern University
Evanston, ILSkills
- Cocktail preparation
- Menu development
- Bar management
- Staff training
- Inventory control
- Customer engagement
- Inventory management
- Service excellence
- Attention to detail
- Effective communication
- Adaptability
Certification
TABC Alcohol License
Timeline
Bar Manager
Alpha Hospitily/ Grand Hyatt
04.2023 - Current
Bartender
BNA Nashville Airport
03.2022 - 01.2023
Mortgage Loan Officer
Carrington Mortgage, LLC
01.2020 - 01.2021
Process Investagator Server
ABC Legal Services
02.2016 - 01.2020
Head Bartender
Alpha Hospitily
2022 - 04.2024
Associate of Science -
Northwestern University