Kathleen Salerno
Manager
Kenosha,WI
Summary
Dynamic manager with expertise in preparations, menu development, staff training. Proven ability to enhance customer engagement and optimize operations in luxury venues. Skilled in inventory management and creating an exceptional guest experience. Committed to elevating guest satisfaction through innovative menu strategies and attentive service in a fast paced environments
Overview
6
6
years of professional experience
Work History
Lead Bartender
Alpha Hospitality / Grand Hyatt / Nashville Yards
Nashville, TN
04.2023 - Current
- Managed bar daily operations and staff at a luxury hotel venue
- Training mentoring new bartenders on techniques and customer service
- Engaged with customer to provide excellent service and enhance their experience
Bar Manager
Alpha Hospitality / Union Station Marriott / Nashville Yards
Nashville, TN
01.2022 - 04.2024
- Ensure smooth workflow during peak hours
- Maintained cleanliness and organization at the bar area throughout shifts
- Developed seasonal menu and specials
Bartender
Nashville Airport BNA / Delaware North
Nashville, TN
02.2022 - 01.2023
- Working in a fast paced environment preparing and serving a variety of alcoholic and non-alcoholic beverages.
Mortgage Loan Officer
Carrington Mortgage, LLC
Franklin, TN
01.2020 - 01.2021
- Evaluate borrower financial profiles to determine loan eligibility and risk
- Assist clients with mortgage applications and guide them through the process
- Collaborate with underwriters to ensure timely loan approvals and compliance
Process Server / Investigator
ABC Legal Service, LLC
Seattle, WA
- Conducting thorough investigations into various incidents and complaints
- Gatered and analyzed evidence to supply case findings
- Collaborated with law enforcement and legal teams on case development.
Education
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NorthWestern University
Skills
- Micros
- Outlook
- Office
- Excel
- Edge
- Google Docs
- Sheets
- PowerPoint
- Yardi
- Propertyware
- Fiserv
- Mortgage365
- Teams
- Slack
- DocUsign
- SignNow
- Aloha
Tech Experience
- Micros
- Outlook
- Office
- Excel
- Edge
- Google Docs
- Sheets
- PowerPoint
- Yardi
- Propertyware
- Fiserv
- Mortgage365
- Teams
- Slack
- DocUsign
- SignNow
- Aloha
Timeline
Lead Bartender
Alpha Hospitality / Grand Hyatt / Nashville Yards
04.2023 - Current
Bartender
Nashville Airport BNA / Delaware North
02.2022 - 01.2023
Bar Manager
Alpha Hospitality / Union Station Marriott / Nashville Yards
01.2022 - 04.2024
Mortgage Loan Officer
Carrington Mortgage, LLC
01.2020 - 01.2021
Process Server / Investigator
ABC Legal Service, LLC
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NorthWestern University