Kathleen Scanlan
Apollo Beach,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing Medicare referrals. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Director of Business Development
Acasa Senior Care
01.2023 - Current
- Identified and pursued valuable business opportunities to generate new clients.
- Established, initiated and optimized business development strategies based on company targets, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Communicated directly with customers and partners to build strong business networks and relationships
- Identified business development challenges and customer concerns for proactive resolution
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
Account Manager
Southwest Florida Homecare
07.2022 - 10.2022
- Built and strengthened long-lasting client relationships.
- Educated accounts on new programs or services to provide quality patient care.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of patient care.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and communicated with operations to coordinate care.
Account Executive
Family Home Health Care Services
03.2016 - 07.2022
- Built and strengthened relationships with new and existing accounts to increase Medicare referrals.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to increase Medicare referrals.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Met and exceeded service level goals to achieve standards and expectations.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with Physicians, case managers, discharge planners and nursing directors frequently regarding referrals and patient needs.
Account Executive
Kindred At Home Home Health
07.2007 - 03.2016
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Collaborated with internal teams to develop account strategy.
- Executed successful sales strategies increase Medicare referrals.
- Resolved issues promptly to drive satisfaction and enhance customer service
- Attended networking events to build relationships and identify sales opportunities
- Met and exceeded service level goals to achieve standards and expectations
Rehab Coordinator
Senior Home Care Tampa
06.2006 - 07.2007
- Scheduled providers according to patient need to use resources efficiently.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Evaluated and screened patients to determine needs and provide necessary support.
Education
Associate of Science - Physical Therapist Assistant
Lake City Community College
Lake City, Fl06.2000
Skills
- Account and Territory Management
- Performance Management
- Goals and Performance
- Consultative Sales Techniques
- Pipeline Development
- Customer Satisfaction
- Networking
- Strategic Partnership
Accomplishments
- Ranked as a top performer, multiple years.
Timeline
Director of Business Development
Acasa Senior Care
01.2023 - Current
Account Manager
Southwest Florida Homecare
07.2022 - 10.2022
Account Executive
Family Home Health Care Services
03.2016 - 07.2022
Account Executive
Kindred At Home Home Health
07.2007 - 03.2016
Rehab Coordinator
Senior Home Care Tampa
06.2006 - 07.2007
Associate of Science - Physical Therapist Assistant
Lake City Community College
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