Kathleen Sellman
FOUNTAIN HILLS,AZ
Summary
Proven Desk Operations Specialist with a track record of enhancing patient experience at Mayo Clinic. Mastered HIPAA compliance and customer service, significantly improving client retention. Leveraged exceptional organization and computer proficiency to streamline patient registration processes, demonstrating a commitment to efficiency and confidentiality.
Overview
10
10
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
06.2012 - 11.2022
- Greeted guests entering and exiting facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Contributed to the development of new trading strategies by analyzing historical data and identifying trends in market behavior.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CASkills
- Time management expertise
- Exceptional organization
- Patient check-in
- Insurance Verification
- Problem-Solving
- HIPAA Compliance
- Computer Proficiency
- Policy Adherence
- Customer Service
- Strong organizational skills
- Professional telephone etiquette
Timeline
Desk Operations Specialist
Mayo Clinic
06.2012 - 11.2022
High School Diploma -
Santa Maria High School
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