Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Kathleen Shepherd

Saint Pauls,NC

Summary

Hardworking with proven relationship-building and time management skills in fast-paced environments. Impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy, maintaining and balancing loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks.

Overview

35
35
years of professional experience

Work History

Server

Golden Corral
Fayetteville, NC
03.2016 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Build relationships through customer engagement.

Teller

RBC Bank
Hope Mills, NC
03.2022 - 04.2024
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Vault Custodian
  • Problem Resolution
  • Identifying customer needs and offering products in line with those needs while getting them with appropriate banker.
  • Ordering and shipping currency, ordering foreign currency.
  • Always building client relationships.

Share Draft Manager

Bragg Mutual Federal Credit Union
Fayetteville, NC
08.2014 - 03.2016
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Review daily overdraft reports and notify customers of account status.
  • Review reports for lost debit cards and reports of fraudulent activity as well as complete fraud investigations and any necessary credits.
  • Input orders for new debit cards and issue instant debit cards.
  • Charge off accounts.
  • Report paid or unpaid to ChexSystems
  • Train backup for absences.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Oversaw inventory management activities including ordering supplies as needed.

Office Administration- Data Entry

Restonic
Fayetteville, NC
11.2010 - 01.2014
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Organized and maintained filing systems, both paper and electronic.
  • Review daily orders and input them in a accurate manner.
  • Enter all data, such as pricing, styles, price codes, advertising accrual and promotional money.
  • Open new accounts.
  • Review invoices and billing on a daily basis.
  • Issue credits on returned merchandise.
  • Building and maintaining relationships.
  • Active on all quarterly and annual inventories.

Teller/Cash Room/Customer Service Officer

Centura Bank/RBC Centura/RBC Bank
Fayetteville, NC
04.1998 - 09.2010
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Vault Custodian, balance vault daily.
  • Manage overdraft reports and perform audits.
  • Execute wire transfers, stop payments, account transfers
  • Confer with customers about products and services to drive sales.
  • Supervise teller team by enforcing policies related to teller operations, security and compliance, approve daily time cards and scheduling
  • Oversaw branch daily operations and compliance.
  • Monitored branch activities for compliance.

Education

High School Diploma -

Douglas Byrd High School
Fayetteville NC
07-1985

Skills

  • Customer Service
  • Multi Tasker
  • People Friendly
  • Organized
  • Relationship Builder
  • Operationally Sound

Timeline

Teller

RBC Bank
03.2022 - 04.2024

Server

Golden Corral
03.2016 - Current

Share Draft Manager

Bragg Mutual Federal Credit Union
08.2014 - 03.2016

Office Administration- Data Entry

Restonic
11.2010 - 01.2014

Teller/Cash Room/Customer Service Officer

Centura Bank/RBC Centura/RBC Bank
04.1998 - 09.2010

High School Diploma -

Douglas Byrd High School

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Kathleen Shepherd