Kathleen Shively
Administrative Assistant
Essex,MD
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Summary
Resourceful and experienced worker offering expertise in completing various tasks and offering staff support along with customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Responsible, punctual and productive professional. Experienced in telecommuting, hybrid and on-site positions needing little to no supervision.
Overview
16
16
years of professional experience
Work History
MORTGAGE
LOAN OPENER, MY MORTGAGE INC
CROFTON, MARYLAND
06.2021 - 10.2022
- Working remotely:
- Reviewed and assembled information for mortgage loans processing to include verifying employment and income
- Confirmed all documents were signed and dated.
- Processed mortgage loan applications accurately and successfully for over 1. 5 years
PROGRAM ASSISTANT
THE ARROW CENTER
BELCAMP, MARYLAND
06.2016 - 05.2021
- Achieved 100% on State Record Audit two years in a row by maintaining educational and clinical record with accuracy and efficiency.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supported planning and coordination of educational program and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Identified communication channels to set roadmap to distribute information.
- Authored business documents to organize and emphasize information quickly and effectively.
- Coordinated and communicated with external stakeholders to support program objectives.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Enforced compliance with regulatory standards to safeguard company assets.
- Created and updated records and files to maintain document compliance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
Administrative Assistant
VILLA MARIA SCHOOL
TIMONIUM, MD
09.2006 - 06.2016
- Given Employee of the Month in March 2008 for displaying a helpful, cooperative and positive attitude towards superiors and co-workers,and being consistently friendly and available to others
- Office management and school records manager
- Database entry and updated to keep current
- Designed line with markers and bar charts showing, all campus Personal Restraints
- This showed decrease or increase of personal restraints from prior years
- Development of this chart was unique because it gave entire organization a visual of where improvement was needed toward positive behavior intervention
- Created Perfect Attendance Award to encourage students to achieve success in school
- Coordinated and executed Employee Appreciation
- Luncheon and Mission Awareness Reception
- These events were attended by 350 people and forty-five people respectively.
Education
High School Diploma -
Skills
Information management
Student records management
Administrative support
Multi-line phone proficiency
Mail handling
Database Management
Letter preparation
Office management
Time management
Customer and client relations
Document conversion
Team Bonding
English Fluency
Program files maintenance
School records monitoring
Scheduling and calendar management
Additional Information
- Authorized to work in the US for any employer
Accomplishments
Earned "Family Navigation Award" 2016 by Catholic Charities Villa Maria School Dulaney Valley
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MORTGAGE - LOAN OPENER, MY MORTGAGE INC
06.2021 - 10.2022
PROGRAM ASSISTANT - THE ARROW CENTER
06.2016 - 05.2021
Administrative Assistant - VILLA MARIA SCHOOL
09.2006 - 06.2016
The Catholic High School of Baltimore - High School Diploma,