Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Shugart

Brazoria,TX

Summary

Dynamic, results-driven professional with extensive experience in client communication and team coordination. Demonstrates expertise in managing high-pressure situations and ensuring smooth operational workflows, ideal for a dispatch role. Skilled in leveraging technology and scheduling tools to optimize service delivery and enhance customer satisfaction.

Overview

36
36
years of professional experience

Work History

Dispatcher

Champion & Nash
09.2024 - Current
  • Managed telephone communications with clients and technicians to facilitate service coordination.
  • Dispatched commercial technicians for service and maintenance calls using ServiceTitan.
  • Reconciled invoices to ensure accurate financial records.
  • Collected payments from commercial clients to maintain revenue flow.

Dispatcher

AirCon Service Company
04.2015 - 09.2024
  • Coordinated dispatch board to align technicians with suitable skill sets.
  • Managed service call scheduling to optimize technician availability.
  • Established strong customer relationships, enhancing satisfaction and loyalty.
  • Ordered parts and processed purchase orders for timely service delivery.
  • Reconciled invoices and collected payments to maintain accurate financial records.
  • Sold and scheduled maintenance agreements to drive revenue growth.
  • Provided prompt assistance to customers and technicians through phone support.
  • Dispatched technicians to service calls, ensuring efficient workflow.

911 Emergency Dispatcher

Cass County Sheriff's Department
10.2014 - 01.2015
  • Monitored multiple emergency communication channels simultaneously to ensure rapid response.
  • Maintained composure and clear communication in high-stress emergency situations.
  • Collaborated with first responders to dispatch appropriate emergency units effectively.
  • Provided critical information and instructions to callers during emergency incidents.
  • Updated and maintained accurate logs of emergency calls and dispatch actions.
  • Responded promptly to emergency and non-emergency calls, ensuring accurate information was collected and disseminated to appropriate authorities.

Assistant Store Manager

Murphy USA
03.2012 - 07.2014
  • Provided prompt, efficient, and courteous customer experience
  • Assisted customers with purchases and fuel transactions
  • Supported the Store Manager in all store operations
  • Help lead the team to exceed the store's performance goals and objectives
  • Performed job related duties as assigned
  • Managed daily store operations to ensure a high level of customer satisfaction and operational efficiency.
  • Supervised and trained staff

Bartender

High Five Bar & Grill
11.2010 - 10.2012
  • Collect money for drinks served
  • Check identification of customers in order to verify age requirements for purchase of alcohol
  • Balance cash receipts
  • Clean glasses, utensils and bar equipment
  • Take beverage orders from serving staff or directly from patrons

Driver

Auto Zone Delivery
03.2010 - 11.2010
  • Inspected, protected, and maintained company assets, merchandise and vehicles
  • Ensures commercial products are delivered on time and in excellent condition
  • Maintained a safe driving and working environment, including PPE (Personal Protective Equipment)
  • Picked up parts from nearby stores and outside vendors
  • Ensured appropriate delivery documentation is generated and issued for each delivery, then appropriately filed at the AutoZone store

Dispatcher

Davis Air conditioning
05.2004 - 05.2008
  • Provided logistical support to the field Technicians to assure maximum productivity
  • Informed manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations
  • Perform auditing of assigned paperwork to assure accurate and timely processing
  • Sufficient knowledge of geographical layout of service area
  • Excellent relationship with builders, vendors and other outside contacts
  • Assured all contract files properly established and maintained
  • Provided support for any special projects and other duties as assigned by manager

Data entry/purchasing expeditor

Benchmark Electronics
03.1998 - 12.2001
  • Purchase Items at various vendors to meet project's schedule
  • Tracks orders, receives goods, and places products into inventory
  • Recorded and maintained inventory of quantity, type of materials, parts received and distributed, manually or by using a computer
  • Confers with supervisors to determine overdue material and parts and to inform supervisors about the status of the product
  • Checked with suppliers to ensure that delivery will be possible on the agreed date

Assembly

Mallinckrodt Medical
05.1997 - 07.1998
  • Performed different tasks to assemble angiogram catheters
  • Maintained detailed documentation of assembly processes to comply with regulatory standards.
  • Coordinated with quality control to inspect assembled products for defects

Secretary

R & R Supply CO.
10.1989 - 04.1997
  • Performed high level bookkeeping, within an office environment
  • Maintained over 10000 line items of repair parts.
  • Ordered, shipped and received replacement parts.
  • Conducted periodic inventories to maintain 100% accountability.

Education

Diploma - undefined

Heritage Christian School
05.1992

Skills

  • Excel and Microsoft Word
  • Windows-based applications
  • ServiceTitan proficiency
  • Organizational skills
  • Dependability
  • Communication skills
  • Attention to detail
  • Self-motivation
  • Team collaboration
  • Focus and self-direction in fast-paced environments

Timeline

Dispatcher

Champion & Nash
09.2024 - Current

Dispatcher

AirCon Service Company
04.2015 - 09.2024

911 Emergency Dispatcher

Cass County Sheriff's Department
10.2014 - 01.2015

Assistant Store Manager

Murphy USA
03.2012 - 07.2014

Bartender

High Five Bar & Grill
11.2010 - 10.2012

Driver

Auto Zone Delivery
03.2010 - 11.2010

Dispatcher

Davis Air conditioning
05.2004 - 05.2008

Data entry/purchasing expeditor

Benchmark Electronics
03.1998 - 12.2001

Assembly

Mallinckrodt Medical
05.1997 - 07.1998

Secretary

R & R Supply CO.
10.1989 - 04.1997

Diploma - undefined

Heritage Christian School
Kathleen Shugart