Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Sievers

Summary

Over 25 years experience in store management and customer service with a history of promoting great customer and employee satisfaction.

company goals utilizing consistent and organized practices. _( Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Sales expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Front Office Manager

Niantic Bay Boathouse
05.2018 - Current
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created, prepared, and delivered reports to various departments.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Delivered performance reviews, recommending additional training or advancements.

Store Manager

Mago Point Packy
03.2014 - 05.2018
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

GED -

Waterford High School
Waterford, CT

Skills

  • Front Office Management
  • Workflow Planning
  • Guest Registration
  • Policy and Procedure Modification
  • Customer Relations
  • Inquiry Response
  • Senior Leadership Support
  • Data Entry
  • Oral and Writing Communication
  • Registration Management
  • Staff Management
  • Telephone Reservations
  • Database Administration
  • Conflict Management
  • Employee Supervision
  • Training and Development
  • Human Resources
  • Account Reconciliation
  • Billing and Invoicing
  • Exceptional Customer Support
  • Financial Reporting
  • Suggestive Selling
  • Customer Service
  • Event Coordination
  • Office Management Software
  • Operations Management
  • Operational Reporting
  • Schedule Management
  • Calendar Management
  • Coaching and Training
  • Persuasion Skills
  • Microsoft Office
  • File and Data Retrieval Systems
  • Inventory Control
  • Daily Shift Oversight
  • Workflow Optimization
  • Effective Planning
  • Listening Skills
  • Credit and Collections
  • Issue Handling
  • Customer Service Management
  • Administrative Support
  • Departmental Support
  • Evaluate Performance
  • Enforce Policies
  • Leadership and Change Management
  • Meeting Coordination and Support
  • Fee Collection
  • Business Correspondence
  • Write Reports
  • Guest Satisfaction
  • Administration and Operations
  • Loss Prevention Strategies
  • Coordinate Schedules
  • Constructive Feedback
  • Process Knowledge
  • Operational Efficiency
  • Special Requests
  • Making Appointments
  • Office Supplies and Inventory
  • Professional Relationships
  • Staff Training
  • Multi-Tasking Skill
  • Budgeting
  • Keenness
  • Documentation
  • Effective Written and Verbal Communication
  • Customer Service and Assistance
  • Cash Register Operations
  • Telephone Etiquette
  • Excellent Written and Oral Communication
  • Creative Solutions
  • Problem Resolution
  • Billing Adjustments and Refunds
  • Customer Retention Strategies
  • Invoice Preparation and Processing
  • Understanding Customer Needs
  • Ability to Work Independently
  • Microsoft Access
  • Trained in Salesforce
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Customer Buying Habits
  • Communications Strategies
  • Cash Counting

Timeline

Front Office Manager

Niantic Bay Boathouse
05.2018 - Current

Store Manager

Mago Point Packy
03.2014 - 05.2018

GED -

Waterford High School

Similar Profiles

CREATE PROFILE
Kathleen Sievers