KATHLEEN SILANG, RDH, BSDH, MBA
Valley Village,CA
Summary
Dedicated healthcare professional with expertise in electronic health records, compliance management, and insurance verification. Effectively manages high-volume caseloads while collaborating with interdisciplinary teams to enhance documentation accuracy and improve patient outcomes.
Overview
3
3
years of professional experience
Work History
Registered Dental Hygienist
Dental Design Studio City
Studio City, California
04.2026 - Current
- Maintained accurate and comprehensive electronic health records, ensuring documentation integrity, compliance standards, and billing accuracy.
- Collaborated with providers and interdisciplinary teams to ensure complete documentation, continuity of care, and adherence to established workflows.
- Managed high-volume caseloads while consistently meeting productivity expectations, documentation standards, and scheduling requirements within strict deadlines.
- Verified insurance eligibility, benefits, and treatment coverage to support informed decision-making and accurate financial documentation.
- Interpreted diagnostic imaging and analyzed clinical data to support documentation accuracy and treatment planning processes.
- Communicated complex clinical and insurance-related information to diverse audiences, improving understanding, engagement, compliance, and overall service outcomes.
- Utilized Dentrix, Open Dental, and Dental Intelligence systems to maintain records, document encounters, track treatment plans, and support operational efficiency.
- Maintained strict adherence to HIPAA regulations, privacy requirements, and company policies governing confidential information.
- Supported billing accuracy through detailed record review, documentation verification, and timely information updates.
- Built and maintained strong relationships with patients, providers, specialists, and insurance representatives to facilitate collaboration and service excellence.
- Assisted with process improvements that enhanced workflow efficiency, documentation consistency, and patient experience.
Registered Dental Hygienist
Laurel Canyon Dental
Valley Village, California
10.2024 - 04.2026
- Coordinated patient communications and scheduling to streamline documentation workflows in fast-paced healthcare setting.
- Supported compliance initiatives by ensuring accurate record management and strict adherence to organizational procedures.
- Managed sensitive information while maintaining confidentiality and regulatory compliance.
- Assisted with insurance verification and authorization processes, ensuring thorough documentation review.
Registered Dental Hygienist
Thousand Oaks Family Dentistry
Thousand Oaks, California
06.2023 - 10.2024
- Provided thorough dental cleanings and preventive care to patients.
- Educated patients on oral hygiene techniques and best practices.
- Utilized digital radiography for accurate diagnostics and treatment planning.
- Conducted periodontal assessments and documented findings accurately.
- Performed periodontal charting and took intraoral radiographs.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT11-2024
Bachelor of Science - Dental Hygiene
West Los Angeles College
Culver City, CA06-2023
Skills
- Clinical Documentation Review & Auditing
- HIPAA & Privacy Requirements
- Insurance Verification & Benefits Analysis
- Electronic Health Records (EHR)
- Documentation Management Revenue Cycle Support
- Utilization Review Support
- Periodontal Data Collection and Analysis
- Diagnostic Imaging Interpretation
- Practice Management Software
- Dentrix
- Open Dental
- Workflow Optimization
- Process Improvement
- Audit readiness
- Cross-Functional Collaboration
- Provider Communication
- Documentation Management Systems
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- CRM & Business Software Platform
Timeline
Registered Dental Hygienist
Dental Design Studio City
04.2026 - Current
Registered Dental Hygienist
Laurel Canyon Dental
10.2024 - 04.2026
Registered Dental Hygienist
Thousand Oaks Family Dentistry
06.2023 - 10.2024
MBA - Business Administration
Western Governors University
Bachelor of Science - Dental Hygiene
West Los Angeles College