Kathleen Simpson
Jacksboro,TX
Summary
Accomplished General Manager at The Green Frog, adept in operations management and leadership, demonstrated through a proven track record of increasing sales and fostering high employee satisfaction. Skilled in problem resolution and efficient multitasking, I excel in driving results and motivating teams to exceed objectives while maintaining a focus on quality and service.
Overview
14
14
years of professional experience
Work History
In-Home Nanny
Private Family
The Colony, Tx.
04.2012 - 08.2013
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Front Door Host Manager
Jaspers
Plano, TX
08.2010 - 04.2012
- Increased repeat business through exceptional customer interactions and problem resolution skills.
- Improved accuracy of reservation confirmations by diligently updating digital platforms as needed.
- Managed special event bookings, coordinating closely with event organizers to meet their specific requirements.
- Handled high-pressure situations with grace and professionalism, ensuring guest satisfaction remained a top priority.
- Collaborated with management to implement strategies for improving overall guest satisfaction.
- Developed strong rapport with regular customers, ensuring their specific needs were met each visit.
- Utilized interpersonal skills to create an inclusive environment for all patrons, regardless of background or individual needs.
General Manager
The Green Frog
Jacksboro, TX
08.2014 - 09.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Zumba Fitness Instructor
Swan Family Wellness Center
Jacksboro, TX
01.2016 - Current
- Choreographed class routines and paired with upbeat music selections.
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Improved participant retention rates with consistent class structure and personalized attention to individual progress.
- Inspired clients to set and achieve personal fitness goals by sharing the benefits of Zumba as a fun, effective workout option.
Education
Homeschool
The Colony, TxSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Group motivation
- Licensed Zumba instructor
Timeline
Zumba Fitness Instructor
Swan Family Wellness Center
01.2016 - Current
General Manager
The Green Frog
08.2014 - 09.2015
In-Home Nanny
Private Family
04.2012 - 08.2013
Front Door Host Manager
Jaspers
08.2010 - 04.2012
Homeschool