Kathleen Sivel

I was promoted from Food & Beverage Manager to Camp Director at Lahontan Golf Club in 2019. Over the last five years I had developed a fun and exciting program while increasing revenue and improving the member experience and received accolades on the yearly club surveys. I was charged with running the Children's Camp, Aquatics program, Racquets program, Club Special Events and managing the daily running of the Camp kitchen. I hired, trained and managed a staff of 42. My daily responsibilities included,

• Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
• Implemented staff training programs that enhanced skills and increased overall productivity within the department.
• Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
• Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
• Coordinated schedules and timelines for events.
• Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
• Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
• Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
• Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.
• Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
• Supervised aquatic staff and administered performance evaluations to communicate expectations .
• Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
• Built a high-performing team of lifeguards and instructors by providing ongoing training, feedback, and professional development opportunities.
• Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.

• Insure excellent service to all club members and the public
• Maintaining communication between front of house and kitchen staff
• Support staff in the set up and execution of special events, such as weddings and golf tournaments
• Lead staff with wine knowledge and points of service
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Oversaw daily operation of the front of the house team, delegated tasks, and trained new staff.
• Implemented up-selling techniques to boost average check size while still prioritizing guest satisfaction.

• Conduct visits to all eleven retail stores as a secret shopper throughout Philadelphia, New York, and New Jersey
• Evaluated each store site on overall appearance, organization, merchandising, and customer service
• Presented summary of shopping experience findings to Firm's founders detailing strengths and weaknesses of each retail site
• Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
• Supported business growth by identifying strengths and weaknesses in store operations through comprehensive observations.
• Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.

• Developed extensive knowledge of wine and food pairing in order to up-sell and improve the overall customer dining experience
• Increased knowledge of American and Mediterranean cuisine as well as Californian, Italian and the wines of the world in order to describe and suggest menu items
• Enjoyed the fast paced team environment of the restaurant and providing a high end dining experience to my customers
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

• Met daily sales goals to assist achieving $2.5 million in annual sales
• Increased shoe sales by 100% after taking over buying responsibilities for the shoe department which included buying trips to the LA Market and the WSA shoe show in Las Vegas
• Managed the buying of new inventory as well as replenishment within the store's buying budget
• Oversaw store open and close process including tallying daily sales, close out of register, and cash deposits
• Managed employees through the hiring processing, ongoing training, and scheduling
• Coordinated receipt and display of new inventory including ensuring all invoices were reviewed, paid, and filed
• Greeted customers, assisted in ensuring a pleasant shopping experience
• Thrived in the fast paced and ever changing environment of retail