Kathleen Smith
Madison,WI
Summary
Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Instructional Design Manager
Cuna - Credit Union National Association
Madison, WI
07.2013 - Current
- Analyzed training needs to develop new programs or modify and improve existing.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Developed training materials, including manuals, guides and handouts.
- Designed training schedules for new and existing employees.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Managed budgeting process for training programs within the organization.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Evaluated instructor performance during classes and provided feedback as needed.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Determined course objectives and found or wrote course materials to cover topics.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Monitored training costs to maintain training budget.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Coordinated logistics for offsite team building activities or retreats.
Education
Bachelor of Science - Education
University of Wisconsin - Madison
Madison, WI01-1993
Skills
- Policy Implementation
- Marketing
- Business Development
- Workforce Management
- Performance Management
- Expense Tracking
- Staff Development
- Strategic Planning
- Product Management
- Cross-Functional Teamwork
- Staff Training and Development
- Schedule Preparation
- Verbal and Written Communication
- Budget Control
- Project Management
Certification
- Certified Credit Union Development Educator
- Banking TBD Name
Junior Achievement Volunteer
- For past twenty years, have volunteered in elementary school classrooms leading children through Junior Achievement educational programs.
TBD
- TBD
Served as past board member of Madison Area Chapter of Association of Talent Development
- Member for many years of this local chapter of the national training association and served on the chapter board in various roles from DATE to DATE.
References
References available upon request.
Timeline
Instructional Design Manager
Cuna - Credit Union National Association
07.2013 - Current
Bachelor of Science - Education
University of Wisconsin - Madison
- Certified Credit Union Development Educator
- Banking TBD Name
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