Kathleen Smith
Galloway,Ohio
Summary
Driven professional with a proven track record in office administration and customer service excellence, honed at Custom Appliance Installs LLC and VAT INC. Expert in data entry and Microsoft Excel, coupled with outstanding time management skills. Achieved significant improvements in client satisfaction and operational efficiency through meticulous attention to detail and effective scheduling strategies.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Custom Appliance Installs LLC
08.2020 - Current
- Answering phones, routing calls, answering emails, scheduling jobs in the needed time frames and areas.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Process customer orders accurately and within agreed timeframes to meet service standards.
- Efficiently routing each tech / truck for the jobs that are assigned to them each day
- Working with the customers and the tech to make sure that we schedule each job for the needed amount of time and in the area that the tech is in that day.
Bus Driver
VAT INC
06.2012 - 08.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Retained bus system, route and stop knowledge for informative customer advice.
Education
High School Diploma -
Frankiln Heights High School
1001 Demorest Rd05.1999
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Time Management
Microsoft Excel
File Organization
Filing
Customer Relations
Scheduling
Scheduling and calendar management
Excel spreadsheets
Meticulous attention to detail
Timeline
Administrative Assistant
Custom Appliance Installs LLC
08.2020 - Current
Bus Driver
VAT INC
06.2012 - 08.2020
High School Diploma -
Frankiln Heights High School
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