Kathleen Smith
West Topsham,VT
Summary
Accomplished Director of Clinical Operations at Alternative Home Health Care, adept in implementing innovative technology solutions and fostering interdisciplinary collaboration for optimal patient outcomes. Skilled in audit preparation and exemplary communication, I significantly improved staff retention and patient satisfaction. My leadership is marked by a commitment to quality improvement and effective problem-solving.
Overview
17
17
years of professional experience
Work History
Director of Clinical Operations
Alternative Home Health Care
11.2011 - Current
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
- Oversaw clinical studies focused on quality assessment, financial health and customer relations.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Developed comprehensive risk management plans to minimize potential issues in clinical operations.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
Director of Clinical Services
Rowen Court Health and Rehabilitation
09.2007 - 10.2011
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Implemented innovative technologies to enhance operational effectiveness and improve overall patient experience.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
Education
Associate of Science - Nursing
Middlesex Community College - Lowell
Lowell, MA05.2000
Bachelor of Arts - Education
University of Massachusetts Amherst
Amherst, MA05.1989
Skills
- Adverse event reporting
- Audit preparation
- Document Management
- Protocol development
- Stakeholder Communication
- Monitoring Oversight
- Clinical Leadership
- Patient Care
- Patient Education
- Clinical education
- Developing training programs
- HIPAA
- Patient Care Coordination
- Exemplary communication skills
- Quality Improvement
- Patient records administration
- Employee Performance Evaluations
- Patient Relations
- Staff Scheduling
- Clinical Instruction
- Clinical Quality Improvement
- Healthcare administration
- Staff Development
- Records Management
- Performance Improvement
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Critical Thinking
- Adaptability and Flexibility
Timeline
Director of Clinical Operations
Alternative Home Health Care
11.2011 - Current
Director of Clinical Services
Rowen Court Health and Rehabilitation
09.2007 - 10.2011
Associate of Science - Nursing
Middlesex Community College - Lowell
Bachelor of Arts - Education
University of Massachusetts Amherst
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