Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Smith

Galloway,OH

Summary

Dynamic Office Administrator with a proven track record at Custom Appliance Installs LLC, enhancing customer satisfaction through effective issue resolution and streamlined filing systems. Skilled in time management and verbal communication, I excel in fostering positive relationships and improving office efficiency, ensuring a seamless experience for both clients and colleagues.

Overview

12
12
years of professional experience

Work History

Office Administrator

Custom Appliance Installs LLC
08.2020 - Current
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Answering phones and helping customers with any issues or concerns that they have.
  • Taking requests through email and scheduling appliance installs based on location of other jobs in the area.
  • Making sure all paperwork is neat and ready for the techs each day.
  • Clear and positive communications with the sales team, warehouse workers, and install techs each day to keep a good relationship
  • Experience in spreadsheets, Microsoft, Google docs.

Bus Driver

V.A.T. Inc
01.2013 - 08.2020
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.

Education

Diploma -

Franklin Heights High School
Columbus, OH
06.1999

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • File organization
  • Customer engagement
  • Verbal communication
  • Telephone reception
  • Scheduling appointments
  • Scheduling
  • Calendar management
  • Schedule and calendar management
  • Inbound phone call handling
  • Spreadsheet development

Timeline

Office Administrator

Custom Appliance Installs LLC
08.2020 - Current

Bus Driver

V.A.T. Inc
01.2013 - 08.2020

Diploma -

Franklin Heights High School

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