Kathleen Smith
Cambridge,NY
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Operations Manager
New Skete Management
03.2015 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Responsible for the highest score for customer satisfaction on our on-line selling platform, Goldbelly, out performing all other stores
Home Care Provider
Self
01.2012 - 03.2016
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
Case Manager
WSWHE BOCES
09.2008 - 06.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Case Manager
Bromley Brook School
09.2006 - 09.2008
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Special Education/Elementary Education
SUNY College At Plattsburgh
Plattsburgh, NY05-1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff management
Timeline
Operations Manager
New Skete Management
03.2015 - 03.2025
Home Care Provider
Self
01.2012 - 03.2016
Case Manager
WSWHE BOCES
09.2008 - 06.2013
Case Manager
Bromley Brook School
09.2006 - 09.2008
Special Education/Elementary Education
SUNY College At Plattsburgh
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