Kathleen Smith
IHSS Public Authority
North Highlands,CA
21
years of professional experience
Received to employee of the month awards.
Received to building award
6-Month mandatory time management class the state of New York
6-Month mandatory pharmacology course state of New York.
6 months HIPAA documentation course state of New York.
Customer service training yearly
Administrative classes.yearly
Work History
Administrative Assistant Life Enrichment Director
15 Years 5 Months- Organized and maintained confidential patient records, ensuring compliance with facility protocols.
- Coordinated scheduling for staff meetings and resident appointments, optimizing operational efficiency.
- Assisted in preparing reports and documents for management review, enhancing decision-making processes.
- Communicated effectively with residents and families, addressing inquiries and concerns promptly.
- Managed inventory of office supplies, reducing costs through strategic vendor negotiations.
- Developed streamlined procedures for administrative tasks, improving overall workflow efficiency.
- Trained new staff on office protocols and software systems, fostering team collaboration and performance.
- Implemented systems for tracking service requests, enhancing responsiveness to resident needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Elderly Caregiver
6 Years 5 Months- Provided compassionate assistance with daily living activities for elderly clients.
- Monitored and documented client health status and changes in behavior.
- Collaborated with healthcare professionals to ensure holistic care for clients.
- Developed and maintained positive relationships with clients and families.
- Assisted clients with mobility, ensuring safety during transfers and activities.
- Implemented individualized care plans to meet specific client needs effectively.
- Advocated for client needs, enhancing communication between family members and service providers.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Education
GED
Skills
Personal hygiene assistance
Documentation and reporting
Meal preparation
Compassionate caregiving
Time management
Emotional support
Clear communication
Customer service
Client documentation
Infection control
Timeline
Elderly Caregiver
IHSS Public Authority
03.2020 - CurrentRead More
Administrative Assistant Life Enrichment Director
Eskaton Care Center Manzanita
02.2006 - 07.2021Read More
Jefferson High School
GED
Read More