Kathleen Starke
Los Angeles,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing excellent customer service and conflict management skills and operates well with minimal supervision to meet demanding objectives.
Excellent communicator with focus on results and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Versatile food and beverage server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Astute Human Resources professional and event planner.
Overview
10
10
years of professional experience
Work History
Assistant
John Starke
Claremont , CA
04.2019 - 11.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Worked closely with coworkers to strategically plan for company growth.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed inventory, placed orders and handled payment for office supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Recorded expenses and maintained accounting records.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Provided accurate and effective product solutions to customers and promoted sales.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Authored clear and professional business documents.
- Fielded phone calls from clients when Job Title was unavailable and provided informative answers to questions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Enhanced efficiency of Job title work by organizing resources, records and personnel to accomplish demanding targets.
- Produced highly accurate internal and external letters and memoranda.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Assessed sales opportunities, collected competitor information and performed detailed market analysis.
- Assisted in marketing efforts by identifying prospects and cold calling to induce sales.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Managed travel arrangements for departmental executives.
- Created polished and error-free correspondence to meet organizational needs and enhance communication between stakeholders.
- Cold called over Number potential customers per day to help with marketing efforts and increase sales.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
Server
Cafe Allegro
Upland, CA
09.2003 - 06.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Human Resources Manager
On Call Event Services
Redlands, CA
10.2002 - 01.2004
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Implemented performance review and motivational strategies to elevate HR team results.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Led and strategically directed team of human resources professionals.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Expanded operational bases and increased revenues by developing and integrating business plans.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for Number new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Adhered to federal and state guidelines and managed payroll and benefits for over Number employees.
- Recruited top talent to maximize profitability.
- Directed onboarding and training for over Number new Type employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked as effective team member while contributing to local and regional HR projects.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Liaised between multiple business divisions to improve communications.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Created organizational filing systems for records, correspondence and Type.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Devised hiring and recruitment policies for Number-employee company.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated ongoing technical training and personal development classes for staff members.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Facilitated communication and coordination between employees and management by Action.
- Retained 100% protocol on management tools and procedural accuracy.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
- Improved team morale by resolving Type inquiries on new hire initiatives and employee workforce matters.
- Managed Number employees to reduce workflow stoppage and achieve on-time project completion.
- Provided resolution to complex and confidential issues by Action.
- Reduced process lags by accurately managing confidential records for staff members.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Elevated new business opportunities while implementing effective networking strategies.
Education
Bachelor Of Arts - Film And Video Production
University Cal State Long Beach
Long Beach, CASkills
- Event Planning
- Verbal and Written Communication
- File and Recordkeeping
- Document Control
- Time Management
- Task Prioritization
- Daily Client Contact
- Shift Coverage
- Presentation Creation
- Business Correspondence
- Corporate Procedures
- Billing and Coding
- Reception Assistance
- Proofreading and Editing
- Assisting with Navigation
- Special Projects
- Anticipates Needs
- Assisting with Deployments
- Inventory Accuracy
- Positive Reinforcement Methods
- Personalization Expertise
- Employee Support
- Email Correspondence
- Post Office Operations
- Constructive Feedback
- Operational Efficiency
- Independent Judgement
- Operational Requirements
- Documentation
Timeline
Assistant
John Starke
04.2019 - 11.2022
Server
Cafe Allegro
09.2003 - 06.2006
Human Resources Manager
On Call Event Services
10.2002 - 01.2004
Bachelor Of Arts - Film And Video Production
University Cal State Long Beach