Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Steen

Abilene,TX

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

7
7
years of professional experience

Work History

Child Care Provider

Self Employed Services
04.2018 - Current
  • Supervised children's daily activities, ensuring safety and engagement in a nurturing environment.
  • Assisted with meal preparation, adhering to dietary restrictions and nutritional guidelines.
  • Sustained orderly and hygienic conditions for play spaces and learning tools.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
  • Responded to inquiries from parents and guardians.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Freight Team Associate

Home Depot
09.2021 - 09.2023
  • Arrange items systematically in assigned home areas.
  • Assisted in unloading shipments and verifying contents against purchase orders for accuracy.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.
  • Participated in training sessions to enhance skills in equipment operation and safety protocols.
  • Lifted and moved items weighing up to 50 pounds multiple times per shift.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.

Assistant Store Manager

Family Dollar
05.2018 - 08.2022
  • Responsible for opening/ closing store
  • Balancing tills
  • Handling cash
  • Daily store operations including not limited to unloading freight and stocking shelves
  • Assisted in daily store operations, ensuring optimal inventory management and product presentation.
  • Trained new associates on customer service standards and operational procedures to enhance team performance.
  • Collaborated with management to analyze sales data and identify trends for strategic planning.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction levels.
  • Coordinated staff schedules to maintain adequate coverage during peak hours, optimizing labor efficiency.
  • Supported loss prevention initiatives by conducting regular audits of inventory and store security measures.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Order Picker

Amazon Fulfillment Associate
01.2020 - 12.2020
  • Operated handheld scanners to accurately track inventory movements and fulfill customer orders.
  • Selected and packed items efficiently to meet tight shipping deadlines.
  • Conducted quality checks on products before packing to ensure order accuracy.
  • Adapted quickly to changing priorities during peak operational periods, maintaining performance standards.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.

Education

High school diploma or GED - General Studies

Detroit Public Schools
Detroit, MI
2001

Skills

  • Loss Prevention
  • Store Management Experience
  • Shipping & Receiving
  • Inventory Control
  • Cash Handling
  • Merchandising
  • Assistant Manager Experience
  • Pallet Jack
  • Order Picking
  • Proficiency in Technology’s
  • Record keeping
  • Quick learner
  • Customer relationships
  • Customer service
  • Attention to detail
  • Exceptional time management skills

Timeline

Freight Team Associate

Home Depot
09.2021 - 09.2023

Order Picker

Amazon Fulfillment Associate
01.2020 - 12.2020

Assistant Store Manager

Family Dollar
05.2018 - 08.2022

Child Care Provider

Self Employed Services
04.2018 - Current

High school diploma or GED - General Studies

Detroit Public Schools

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