Kathleen Steiert

Quakertown,PA

Summary

Outgoing Front Office Coordinator with exceptional people skills with 18+ years of experience, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions and with patient interactions. Fast Learning, Passionate worker looking to bring my best qualities to a new work environment.

Overview

years of professional experience

Work History

Front Office Coordinator

Alliance Cancer Specialists

09.2005 - Current

Patient Registration: I currently use ONCO EMR and Centricity for collecting and inputting all insurance information, collecting and posting monies owed at time of service, verifying all patient demographics, balancing batch at end of day.
Answering phones, triaging calls and entering onto our workboard( Navigating Care)
Communications with the physicians, ie. consultations, new patients and scheduling.
Planning and Preparing our monthly schedule for all administrative staff within 3 office locations.
Keeping the Calendar for all team members vacation days, sick days and call outs.
New patient scheduling, speaking to patients, entering all information and requesting an speaking to referring physician offices all in a timely manner.
Working closely with my administrator in all team oriented scheduling of meetings, conducting interviews with possible new employees, including any disciplinary conversations with current team members.
Delivered top-notch administrative support to all 3 office staff, promoting excellence in office operations.
Training of new hires in the front office positions.
Customer Service: Communicating with patients for there needs and support throughout the visits.
Communicating with our billing office for all patients copays, cost shares, deductibles and co-insurances due.

Office Manager

Ob/Gyn Specialists Of The Palm Beaches

10.1999 - 06.2004

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Created, maintained and updated filing systems for paper and electronic documents.
Maintained computer and physical filing systems.

Education

High School Diploma -

Pennridge High School, Perkasie, PA

06.1994

Skills

Customer Service
Sensitive Information Handling
Opening and Closing Offices
Workflow Processes
Administrative Duties

Staff Training
Maintaining Office Records
Workflow Oversight
EMR Systems
Microsoft Office

Timeline

Front Office Coordinator - Alliance Cancer Specialists

09.2005 - Current

Office Manager - Ob/Gyn Specialists Of The Palm Beaches

10.1999 - 06.2004

Pennridge High School - High School Diploma,