Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Stevens

New Albany,PA

Summary

Adept at fostering positive customer experiences and maintaining meticulous records, I excelled in roles at EM 1 Services, LLC, and Dandy Mini Mart. My proactive approach enhanced security and operational efficiency, showcasing my reliability and team leadership skills. I consistently prioritized professionalism and adaptability, significantly contributing to workplace harmony and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Gate Guard, Scheduler, Fueler

EM 1 Services, LLC
03.2018 - 12.2023
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Kept check-in area clean and neat at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
  • Promoted a positive image of the organization while interacting professionally with employees, visitors, vendors, and contractors.
  • Strengthened relationships between employees by acting as a trusted source of information and guidance regarding access protocols.
  • Trained and supervised employees on office policies and procedures.
  • Handled call-offs by calling in other employees and filling day shifts as scheduled and when needed
  • Fueled light towers (generators) for guard shacks
  • Made sure to keep shacks supplied with what was needed

Assistant Manager

Dandy Mini Mart
01.2016 - 09.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Store Associate

Dandy Mini Mart
01.2014 - 02.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma -

Waverly High School
Waverly, NY
06.1997

Skills

  • Maintaining records
  • Customer Service
  • Team Player
  • Honest and Dependable
  • Reliable and Responsible
  • Punctuality
  • Adaptable and Flexible
  • Reliability
  • Team Leadership
  • Active Listening
  • Attentive and Observant
  • Cooperative Attitude
  • Legible report writing
  • Professional Demeanor

Timeline

Gate Guard, Scheduler, Fueler

EM 1 Services, LLC
03.2018 - 12.2023

Assistant Manager

Dandy Mini Mart
01.2016 - 09.2017

Store Associate

Dandy Mini Mart
01.2014 - 02.2015

High School Diploma -

Waverly High School

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Kathleen Stevens