Kathleen Stevens
Tucson,AZ
Overview
14
14
years of professional experience
Work History
Bar Tender
Michelangelos’s Bottega
Oro Valley, AZ
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bar Tender
Vivace
Tucson, Arizona
02.2016 - 08.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bar Tender/ Manager
Fini's Landing
Tucson, Arizona
12.2011 - 02.2016
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Developed policies and procedure for new establishment.
- Managed employee hires and training.
- Maintained inventory control by accurately cataloging and tracking extensive beer, wine and liquor selection.
- Formatted weekly employee schedule for front of the house staff.
- Hosted and served 25-50 guests directly ensuring an enjoyable experience
Education
Associate of Arts - Liberal Arts
Maricopa Community Colleges, Glendale Community College
Glendale, AZ2003
Cosmetology - Cosmetology
Maricopa Beauty College
Goodyear, AZ09.2001
High School Diploma -
Centennial High School
Peoria, AZ2001
Timeline
Bar Tender
Michelangelos’s Bottega
11.2022 - Current
Bar Tender
Vivace
02.2016 - 08.2022
Bar Tender/ Manager
Fini's Landing
12.2011 - 02.2016
Associate of Arts - Liberal Arts
Maricopa Community Colleges, Glendale Community College
Cosmetology - Cosmetology
Maricopa Beauty College
High School Diploma -
Centennial High School