Kathleen St Louis

23 Years of Property management Experience; Including 12 Years LIHTC, Section 8 , Project Based Affordable Housing Programs and Multi-Family Housing. Compliance Analyst and familiar with HUD Guidelines and Regulatory Government Programs .

Property Manager for Senior Affordable Housing Community LIHTC

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments.
• Met with prospective tenants to show property and assess applications or sign leases.
• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw daily operations, maintenance and administration of various properties.

Property Manager /Assistant Manager Hunters Creek Apartments

Interact and Communicated effectively with personnel , residents and prospective prospects by demonstrating strong problem resolutional skills.

• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Managed all maintenance requests from tenants in a timely manner.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Built relationships with service vendors and submitted associated billing statements.
• Compiled and conveyed operational and financial data to regional manager.
• Cultivated rapport with clients to meet expectations for high-end event space rentals.

Occupancy Specialist / Compliance Analyst -WEstminster Canterbury - Daytona Beach Fl - LIHTC- Section 8 - HUD

Used Exceptional multi-tasking skills to streamline process and effectively manage daily tasks such as Complete Application Processing , and Recertification Processes.

• Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
• Assisted in drafting contracts and agreements in accordance with applicable laws and regulations.
• Drafted reports outlining findings from investigations into non-compliance incidents.
• Prepared documents for submission to regulatory agencies as required by law.
• Pursued continuous learning opportunities regarding latest compliance and procedural changes.
• Reviewed company policies against best practices to better understand level of compliance.
• Collected fees and application documentation for [Type] licenses and issued paperwork for follow-up actions.

Leasing Manager / Compliance Analyst - City View Apartments - Orlando Florida

• Prepared specialty leasing budgets and tracked financial performance of leased space.
• Reviewed legal documents such as contracts and letters of intent prior to execution.
• Analyzed competitor's rental rates and occupancy levels in order to adjust pricing accordingly.
• Maintained records of all completed transactions including rent payments, deposits.
• Ensured compliance with all applicable federal, state, and local regulations concerning specialty leases.
• Performed administrative duties such as filing paperwork and preparing invoices.
• Resolved customer issues to maintain high standards of customer satisfaction.
• Received, checked and processed applications for new leases.
• Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
• Ran background checks on potential tenants to evaluate criminal records and credit statuses.
• Oversaw daily operations, maintenance and administration of various properties.
• Trained staff on compliance, policies and procedures to maximize success.
• Increased occupancy through dynamic marketing initiatives.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Managed day-to-day activities involving tenants, subcontractors and property management.

Substitute Teacher - Full-Time Heritage Middle School - Pine Ridge High School

• Developed and implemented lesson plans to meet the needs of a diverse student population.
• Assessed, monitored, and documented student progress on a regular basis.
• Collaborated with other teachers, support staff, administrators, and parents in order to ensure successful outcomes for students.
• Encouraged creativity by developing innovative teaching strategies and approaches.
• Instructed classes in accordance with established curricula guidelines.
• Evaluated student performance using various assessment tools such as tests, quizzes, projects.
• Integrated effective use of technology into daily classroom instruction.
• Maintained accurate records of attendance, grades, and other required information in an organized manner.
• Facilitated meaningful discussions among students about topics covered in class materials.
• Implemented positive reinforcement techniques such as rewards systems or recognition programs for exemplary behavior.
• Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
• Established and enforced clear class objectives and requirements to promote consistent education for students.
• Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
• Created lesson plans to address needs of entry-level and upper-level science students.
• Planned and updated curricula and lesson plans to continuously improve subject coverage.