Summary
Overview
Work History
Education
Skills
Timeline
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KATHLEEN STONE

SHERIDAN,OR

Summary

With a proven track record at Armstrong Chevrolet, I excel in streamlining processes and enhancing delivery, achieving significant efficiency improvements. My technical knowledge, coupled with strong organizational skills, ensures compliance and maximizes customer satisfaction. Skilled in collaborative teamwork and adept at learning, I drive positive outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Internal Service Writer

Armstrong Chevrolet
10.2021 - 09.2024
  • Produced accurate estimates and clearly articulated charges to the sales department to minimize complaints.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Streamlined repair order processes for increased efficiency and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers and maintained adequate cash supply.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Maintained accurate and current account data with forms processing and digital information updates.
  • Conferred with sales teams to schedule and price repair requirements for used vehicles.
  • Enhanced communication between technicians and sales department by acting as a liaison, resulting in clear expectations and better understanding of repair services.

Warranty Administrator

Armstrong Chevrolet
10.2021 - 09.2024
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Modified, updated and processed existing policies.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Checked documentation for accuracy and validity on updated systems.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.

Warranty Administrator

Royal Moore Auto Center
09.2001 - 10.2021
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Maintained detailed service and customer records.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

No Degree - Business Management And Marketing

Front Range Community College
Westminster, CO
11.1988

Skills

  • Technical knowledge
  • Invoice Verification
  • Record preparation
  • Strong Organization
  • Policies and Procedures Adherence
  • Processing warranties
  • Work order processing
  • Invoice filing
  • Administrative and Office Support
  • Reliability

Timeline

Internal Service Writer

Armstrong Chevrolet
10.2021 - 09.2024

Warranty Administrator

Armstrong Chevrolet
10.2021 - 09.2024

Warranty Administrator

Royal Moore Auto Center
09.2001 - 10.2021

No Degree - Business Management And Marketing

Front Range Community College

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KATHLEEN STONE