KATHLEEN STONE

• Produced accurate estimates and clearly articulated charges to the sales department to minimize complaints.
• Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
• Streamlined repair order processes for increased efficiency and productivity.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers and maintained adequate cash supply.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identified and resolved discrepancies and errors in customer accounts.
• Trained staff on operating procedures and company services.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Maintained accurate and current account data with forms processing and digital information updates.
• Conferred with sales teams to schedule and price repair requirements for used vehicles.
• Enhanced communication between technicians and sales department by acting as a liaison, resulting in clear expectations and better understanding of repair services.

• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
• Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company..
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Processed claim paperwork and followed up on missing information to complete processing.
• Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
• Modified, updated and processed existing policies.
• Processed and recorded new policies and claims.
• Posted payments to accounts and maintained records.
• Generated, posted and attached information to claim files.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Checked documentation for accuracy and validity on updated systems.
• Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.

• Directed daily service operations to maintain consistent customer support and workflow efficiency.
• Supervised service staff and assigned priorities.
• Implemented process improvements to reduce delays and strengthen service quality.
• Trained team members on service procedures, standards, and software usage.
• Monitored service records and compliance requirements for accuracy and accountability.
• Collaborated with sales, operations, and customers to resolve concerns and align expectations.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Maintained detailed service and customer records.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Modified, updated and processed existing policies.
• Posted payments to accounts and maintained records.
• Generated, posted and attached information to claim files.
• Streamlined warranty claim processes for increased efficiency and faster resolution times.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.

Continuing Education course through my employer