KATHLEEN STOUT
Portsmouth,VA
Summary
Seeking new employment opportunities to leverage and implement my knowledge, skills, and abilities. Delivering high quality performances and professionalism into daily operational tasks and activities. Looking for a professional position to grow my knowledge, skills, and experiences.
Overview
8
8
years of professional experience
Work History
Supervisor
Ameritas
01.2016 - 01.2018
- Effectively led a small group utilizing strong and exceptional leadership skills and abilities
- Oversaw the processing of dental claims and accurately educated customers in relation to the process
- Performed administrative functions such as answering telephones and maintaining documentations
Correctional Officer
Peninsula Work Release
01.2013 - 01.2015
- Promptly responded to emergency situations, investigated any discrepancies, and reported suspicious activities immediately; took appropriate actions to resolve problems
- Monitored prisoners and observed their body language and verbal speech to detect potential problems
Call Center Customer Service Representative
Concentrix
01.2013 - 01.2015
- Assisted Sprint customers with their inquiries in relation to billing, credit, and various services
- Provided professional customer service to ensure and maximize customer satisfaction; received positive feedback from customers that took the survey at the end of the call
- Troubleshot customer's device issues by utilizing problem solving techniques, while escalating problems to the appropriate personnel for proper resolution
Mall Cop
Allied Barton
01.2010 - 01.2011
- Patrolled the mall on high alert, investigated any discrepancies, and reported any suspicious activities to the proper authorities; adhered to security standard operating procedures and policies
Education
Associates Degree - Physiology
Certification - CPR, First-Aid, & Crime Scene Investigation
Skills
- Professionalism
- Excellent Communication
- Adaptability
- Customer Service
- Leadership
- Team Collaborative
- Call Center Experience
- Problem Solving
- Security Background
- Organizational
- Claim Processing
- Administrative Functions
- Positive Rapport Building
- Customer Relations
- Data Entry
Timeline
Supervisor
Ameritas
01.2016 - 01.2018
Correctional Officer
Peninsula Work Release
01.2013 - 01.2015
Call Center Customer Service Representative
Concentrix
01.2013 - 01.2015
Mall Cop
Allied Barton
01.2010 - 01.2011