Kathleen Straub
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Northeast-Western Energy Systems USA LLC
10.2023 - 12.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Build strong working relationships with service technicians to be able to address any concerns they have while in the field.
- Created and distributed technicians daily/weekly schedules to ensure efficient use of time and resources.
Accounting/Payroll
Chem2o LLC
04.2021 - 05.2023
- Accounting Responsibilities: Sage/Peachtree software knowledge
- Complete all year end reports and responsibilities for previous years and prepare corporate tax returns for2018,2019,2020
- Which included fixing discrepancies with inventory, billing, and payment receipts
- Responsible for current Accounts Payable, all bank and credit card reconciliations
- Completed all functions of payroll
- Starting with communicating with employees to get their timesheets and to verify their hours
- Imputing their hours into our accounting system (Sage), made sure all deductions were correct, cut and issued the paychecks weekly
- After payroll checks were complete, I ran the necessary reports to file out payroll taxes on a weekly basis using EFTPS website
- Other responsibilities: Created and kept thorough records of our truck and driver information, such as mileage for each truck on each delivery and daily fuel prices to be able to better project our deliver fees with the increasing inflation
- Collected, verified, and scanned all driver trip sheets to make sure our delivers are correct
- These driver sheets are also used to track the delivery of our chemicals, such as Sodium Hypochlorite
- This is regulated by the EPA and needs to be tracked by the unit which I do on another spreadsheet that is updated and fixed when I started
- All monthly and quarterly tax files such as Sales Tax and Withholding Tax using E-Tides
- Update all pesticide, chemical, and all other necessary regulations and licenses we need to conduct business with these chemicals
Accounting/Sales Support
Optilumen, Inc
12.2019 - 03.2020
- Accounting Support Responsibilities: Collections of past due balances, Revamped/Reorganize the customer information
- QuickBooks Online experience
- Assisting with any other necessary accounting functions as well as learning the system to better the flow of business
- Sales Support Responsibilities: Contact Do it Best corporate locations all over the country regarding samples they received from the sales reps, including but not limited to creating a relationship with the clients, confirming delivery was in good condition and being first contact between client locations and the sales rep
- I also created a training PowerPoint to ensure that all entries into our contact system, Method, were uniform so the sync between Accounting and Sales is smooth and accurate
Life Insurance Agent
American Income Life
01.2019 - 10.2019
- Agent responsibilities: use given leads to contact and set appointments; use given Eapp system to properly give information on benefits available for clients, infield underwriting, application processing, customer service
- Supervising Agent responsibilities: Responsible for my own team of agents under me
- Recruiting, interviewing, and screening applicants as well as obtaining personal recruits
- First line of management for agents on my team providing leadership, field training, business growth coaching and schedule management
Accounting Analyst
Pine Creek Structures
03.2017 - 02.2019
- Construction Division: responsible for account payable, accounts receivable, assisting with purchase orders, company finances and banking, as well as account reconciliations and administrative duties
- Administrative functions for Pine Creek Structures Corporate office duties include: all employee reimbursements, intercompany reporting, month-end processing, Furniture ordering for our retail lot locations as well as furniture payables
- Pine Creek Rent-to-Own Manager: Customer account set-up; including contract administration and accounts receivable, preform all daily banking functions, corporate management, and preform customer support functions
Talent Acquisition Analyst
Job Connections
10.2016 - 03.2017
- Application Screening, initial interviews and job presentation, pre-employment screening process (drug screenings, administering company required testing
- I worked closely with Human Resources from our hiring clients, customer service and time keeping
Accounting Assistant
PC Parts, Inc.
08.2015 - 10.2016
- Accounts payable, accounts receivable, customer invoicing, collections, purchase order return processing, and daily deposits
- Corporate time keeping, customer support and order status, FedEx and UPS Freight rebilling, recruiting, new hire on-boarding, order logistics, and pick ticket processing2
Education
Bachelors of Science - Business
University of Phoenix
05-2025
Associates Degree - Business Administration
Kaplan Career Institute
Harrisburg, PA12.2011
Skills
- Professional Verbal and Written Communication in multiple forms
- Proficient in Microsoft Office Programs
- Time Management
- Conflict Resolution
- Customer Service
- Multitasking and organization
- Employee training and development
- Documentation and reporting
- Service scheduling
- Work Planning and Prioritization
Timeline
Service Manager
Northeast-Western Energy Systems USA LLC
10.2023 - 12.2024
Accounting/Payroll
Chem2o LLC
04.2021 - 05.2023
Accounting/Sales Support
Optilumen, Inc
12.2019 - 03.2020
Life Insurance Agent
American Income Life
01.2019 - 10.2019
Accounting Analyst
Pine Creek Structures
03.2017 - 02.2019
Talent Acquisition Analyst
Job Connections
10.2016 - 03.2017
Accounting Assistant
PC Parts, Inc.
08.2015 - 10.2016
Associates Degree - Business Administration
Kaplan Career Institute
Bachelors of Science - Business
University of Phoenix
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