KATHLEEN STURGILL
West Harrison,Indiana
Summary
Dynamic and highly organized Office and Store Manager with over 15 years of experience in overseeing daily operations, improving efficiency, and ensuring exceptional customer service in both office and retail environments. Adept at managing teams, handling administrative tasks, and maintaining inventory while maintaining a strong focus on cost control and boosting productivity. Proven track record of driving sales, optimizing workflows, and fostering positive client and employee relations. Strong communication and problem-solving skills, committed to delivering results and maintaining high standards of operations.
Overview
11
11
years of professional experience
Work History
Office Manager/Data Entry
DWA Recreation
05.2024 - 12.2024
- Fostered team collaboration by initiating regular team meetings.
- Data Entry for replacement parts
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Store Manager
Shoe Sensation
02.2021 - 05.2024
- Continuously achieving sales plan and in the first year of operation exceeded sales plan by +200%.
- Achieved $1M in sales within 9 months, setting a company wide record.
- Oversaw in-store operations, ensuring sales, service, and profitability targets met while controlling costs
- Recruited, trained, hired and developed staff to deliver exceptional sales and service results
- Provided regular performance feedback aligned with company goals and employee development
- Managed staffing, scheduling, and payroll to align with budget standards
- Maintained consistent financial integrity for both cash and all store assets, including loss prevention practices
- Ensured compliance with company policies, safety standards, and a clean store environment
Visual Manager
Sundance
10.2019 - 02.2021
- Increased visual impact and sales 19% through optimal arrangement of mannequins, fixtures, walls, tables and window displays to maximize brand identity and customer interest .
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies.
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Kept abreast of industry trends through research and participation in relevant trade shows or conferences, applying learnings from these events within the store''s visual merchandising,
- Conducted weekly walk throughs with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
Associate Manager
Lilly Pulitzer
01.2014 - 01.2019
Education
Business -
William Henry Harrison High School
Harrison, OhioSkills
- Inventory Management Systems
- Various POS Systems
- Training and Development Planning
- Budget tracking and management
- Event planning and management
- Proficient in full Microsoft Suite
- Customer service
- Organizational skills
- Office management
- Data entry
Jack's Forever 3 Foundation
As a board member it was my responsibility for strategic guidance and oversight of the organization, by actively participating in decision-making, reviewing financial reports, ensuring the foundation adheres to its mission, and actively engaging with the community to promote its philanthropic goals
Timeline
Office Manager/Data Entry
DWA Recreation
05.2024 - 12.2024
Store Manager
Shoe Sensation
02.2021 - 05.2024
Visual Manager
Sundance
10.2019 - 02.2021
Associate Manager
Lilly Pulitzer
01.2014 - 01.2019
Business -
William Henry Harrison High School
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