Kathleen Sutton
Manchester
Summary
Compassionate and resourceful human services professional with over four years of experience helping older adults and their families navigate healthcare, housing, long-term care, and community-based services. Skilled in assessing needs, coordinating care, and guiding families through complex decisions regarding independent living, assisted living, memory care, skilled nursing, and supportive services. Known for building collaborative relationships with healthcare providers, community organizations, and families to identify solutions that support safety, independence, and quality of life.
Overview
21
21
years of professional experience
Work History
Older Adult Case Manager
Amoskeag Health
Manchester
08.2025 - Current
- Conducted home visits and assessments to identify needs and develop care plans that enhance safety and independence.
- Assist older adults and their families in navigating healthcare, long-term care, housing, and community-based services.
- Guide families through assisted living and skilled nursing placement processes, including applications, care coordination, and communication with admissions staff.
- Collaborated with healthcare providers, hospitals, and community agencies to facilitate care transitions and comprehensive long-term planning.
- Facilitated Matter of Balance groups for older adults, training and supporting program coaches to empower community engagement.
Independent Service Coordinator
Community Crossroads
Atkinson
05.2024 - 08.2025
- Facilitated access to community-based and residential services for older adults and individuals with disabilities, ensuring tailored support for their needs.
- Assisted individuals and families with long-term care planning and applications for assisted living and skilled nursing, enhancing their transition to appropriate care.
- Streamlined communication among families, facility admissions teams, service providers, and healthcare professionals to ensure cohesive support and timely placements.
- Maintained extensive knowledge of local healthcare, housing, and community resources throughout Southern New Hampshire.
- Supported older adults and individuals with disabilities in identifying and accessing appropriate community-based and residential services.
Geriatric Case Manager
Amoskeag Health
Manchester
12.2022 - 05.2024
- Assisted older adults with navigating healthcare systems, insurance, benefits, and community resources.
- Connected patients and caregivers with supportive services designed to promote independence and reduce barriers to care.
- Collaborated with healthcare providers, hospitals, specialists, and community organizations to coordinate services and care transitions.
- Provided education and support to families facing complex healthcare and long-term care decisions.
Recovery Support Worker
Families in Transition
Manchester
12.2021 - 12.2022
- Supported individuals in transitional housing through case management, resource coordination, and recovery-focused services.
- Developed strong skills in relationship-building, advocacy, and navigating community support systems.
Server
T-BONES Great American Eatery
Bedford
10.2005 - 01.2016
- Cultivated communication, relationship-building, and customer service skills through over 10 years of direct customer interaction in a fast-paced environment.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NHSkills
- Senior Care Navigation
- Long-Term Care Placement Support
- Family Consultation & Education
- Care Coordination
- Care Transitions & Discharge Planning
- Community Outreach & Relationship Building
- Medicaid & Benefits Navigation
- Needs Assessment
- Public Speaking & Group Facilitation
Timeline
Older Adult Case Manager
Amoskeag Health
08.2025 - Current
Independent Service Coordinator
Community Crossroads
05.2024 - 08.2025
Geriatric Case Manager
Amoskeag Health
12.2022 - 05.2024
Recovery Support Worker
Families in Transition
12.2021 - 12.2022
Server
T-BONES Great American Eatery
10.2005 - 01.2016
Bachelor of Science - Psychology
Southern New Hampshire University