Kathleen Swinbourne
Topsham,ME
Summary
Compassionate caregiver, registered nurse, dynamic business owner, yoga instructor, massage therapist, Reiki Master seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of exceptional care and customer service and willingness to work a flexible schedule. Patient Advocate dedicated to improving communication between patients, and healthcare facilities. Analytical problem solver and clear communicator.
Overview
24
24
years of professional experience
Work History
Registered Nurse, Dermatology Clinic
Dermatology Associates LLC
Portland, ME
07.2023 - Current
- Maintained accurate patient records, documenting all assessments, treatments and medications administered.
- Conducted follow-up visits with patients to monitor progress of treatment plans.
- Developed individualized patient teaching plans based on each patient's needs and preferences.
- Assisted in the diagnosis and treatment of a variety of skin disorders.
- Scheduled appointments for new or returning patients according to their availability and clinic guidelines.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Coordinated referrals between specialists when needed for further evaluation or treatment.
- Ensured compliance with federal regulations related to infection control standards within the clinic setting.
- Educated patients about proper skincare and preventive strategies to maintain healthy skin.
- Kept office ready for patients' needs by restocking supplies and cleaning rooms between appointments.
- Assisted with procedures such as biopsies and excisions conducted in-office.
- Helped dermatologist maintain intense workload and meet patients' expectations by preparing patients for examinations and surgical appointments.
Sales Coordinator/Trip Leader/Yoga Instructor
Lead Yoga Retreats Abroad
Portland, Maine
05.2002 - Current
- Lead, organize, market and coordinate yoga retreats abroad at various resorts including, Sansara Yoga and Surf Resort in Panama, Anamaya Resort in Costa Rica and The Spannocchia Foundation in Tuscany, Italy
- Enroll 25 - 30 students from around the world to attend retreats, teach 12-14 weekly yoga classes, offer specialized workshops and massage
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
Family Caregiver and Patient Advocate
VA Caregiver Program
Togus, ME
04.2021 - 08.2023
- Care for Elderly Father/Navy Veteran with Parkinson's dementia.
- Maintain clean and well-organized environment for client happiness and safety.
- Improve patient outlook and daily living through compassionate care.
- Follow care plan and directions to administer medications.
- Drive client to attend doctor appointments and run errands.
- Monitor vital signs and medication use, documenting variances and concerning responses.
- Launder clothing and bedding to prevent infection.
- Aide with mobility and independence for disabled individuals and continually monitored safety.
- Examine and treat patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Encourage residents to participate in activities of daily living to enhance personal dignity.
- Follow safe lifting and transferring techniques to transport residents.
- Support bathing, dressing and personal care needs.
- Work closely with clinical staff to support therapeutic and behavioral plans.
- Applied and received VA grant to handicap the home.
- Monitor health and well-being of clients and reported significant health changes.
- Consult with client care team to continually update care plans.
- Help clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Instruct family members on how to provide bedside care.
- Monitor clients' activity levels and helped prevent sedentary behavior.
- Plan and prepare healthy meals and snacks for clients and provided assistance with eating when necessary.
Patient Service Specialist
Saco Bay Physical Therapy
Topsham, ME
11.2019 - 04.2020
- Perform multiple office tasks: patient intake, insurance verification, authorization process for specific insurances, reconciliation reporting, billing reports, and preparing outcome measures.
Massage Therapist/Wellness Educator
Hidden Pond
Kennebunkport, ME
05.2019 - 10.2019
- Offer a wide variety of massage, body treatments, aromatherapy and yoga to travelers and guests
- Maintain high level of hospitality and customer Service
- performed all daily opening and closing procedures
Massage Therapist/Wellness Educator
Destination Hotels, The Cliff House Maine
Cape Neddick, ME
12.2017 - 04.2019
- Offer a wide variety of massage, body treatments and aromatherapy to travelers and guests
- Teach weekly yoga classes, and specialized wellness workshops
- Maintain a high level of hospitality and customer service at a Five Star hotel
Owner/Operations Manager/Sales Coordinator/Teacher
The Yoga Exchange
Portland, ME
12.2001 - 03.2018
- Founded Yoga Studio based upon personal vision, namely to provide a beautiful, safe and joyful space to practice in a group and/or individual setting
- Lead successful studio from 2001 - 2010 and re-opened March, 2017 - present
- Trained and certified in Anusara, Iyengar, Kripalu, Ashtanga, Kids and power yoga; integrated these disciplines into my own individual teaching practice
- Taught 7-12 group classes and 10-15 private classes on weekly basis. Attended to all financial aspects of the business, including accounting, budgeting and payroll; achieved average annual revenues of $150,000 over nine year period
- Managed staff of 7 yoga instructors; hired, trained and developed individuals, requiring all instructors to attend weekly classes and regularly attended their classes for evaluation and development purposes
- Held quarterly workshops and specialized training sessions; recruited and hosted guest instructors, including arranging their travel and accommodations
- Devised and managed studio schedule offering 20 weekly classes; assisted instructors with finding replacements as needed. Conceived and oversaw all advertising and marketing materials, including logo design and usage, studio website design and content and monthly fliers, newsletters and schedules distributed to local businesses and publications
- Oversaw design and construction of studio interior and dressing rooms; negotiated commercial lease contracts; regularly maintained indoor and outdoor space, engaging contractors, plumbers and electricians as well as service crews
- Actively pursued continuing education opportunities; attended retreats and training sessions, many of which were out-of-state, to maintain optimum professionalism and expertise
- Participated in various networking and good will activities: attended small business events; jointly hosted teachers visiting the area of special workshops or training sessions; befriended other studios to support larger local yoga community
Wellness Educator/Massage Therapsit
Pura Vida Club and Spa Vital
Denver, CO
04.2013 - 10.2016
- Massage therapist in spa offered a combination of Swedish, Deep Tissue Release, Sports, Thai Yoga Bodywork, aromatherapy, meditation and massage.
- Taught 5-6 weekly yoga classes at the club
Sales Coordinator/Manager Of Yoga & Massage
LoHi Athletic Club
Denver, CO
10.2011 - 10.2016
- Recruited, hired and managed yoga instructors. Regularly oversaw and evaluated their performance
- Maintained relationships with members to support their needs and desires and implemented necessary scheduled changes for overall success of the club
- Designed and offered regular workshops and events for students to inspire education and commitment to yoga and the health club
Education
Associate of Science - Nursing
Maine College of Health Professions
Lewiston, ME05.2023
Licensed Massage Therapist - Massage Therapy
Denver Integrative Massage School
06.2011
Graduate-preparatory classes - Psychology, Statistics and Biology
The University of Maine
01.2011
Yoga Therapy and Teacher Training
Yoga Alliance
10.1998
Bachelor of Arts - Major: Women's Studies Minor: Spanish
Bates College
05.1997
High School Diploma -
Mt Ararat High School
Topsham, ME06.1993
Senate Page
U.S. Senate Page School
Washington, DC06.1992
Skills
- Valid US passport
- Superior communication skills
- Global traveler
- Data management
- Scheduling
- Safety Oriented
- Fast learner
- Team player
- Conflict resolution
- First Aid certification
- Skilled multi-tasker
- Excellent judgment
- Adaptable
- Organized
Affiliations
I love daily meditation, laughter, hiking, yoga paddle boarding, roller blading, reading, being with family and swimming in the ocean
Timeline
Registered Nurse, Dermatology Clinic
Dermatology Associates LLC
07.2023 - Current
Family Caregiver and Patient Advocate
VA Caregiver Program
04.2021 - 08.2023
Patient Service Specialist
Saco Bay Physical Therapy
11.2019 - 04.2020
Massage Therapist/Wellness Educator
Hidden Pond
05.2019 - 10.2019
Massage Therapist/Wellness Educator
Destination Hotels, The Cliff House Maine
12.2017 - 04.2019
Wellness Educator/Massage Therapsit
Pura Vida Club and Spa Vital
04.2013 - 10.2016
Sales Coordinator/Manager Of Yoga & Massage
LoHi Athletic Club
10.2011 - 10.2016
Sales Coordinator/Trip Leader/Yoga Instructor
Lead Yoga Retreats Abroad
05.2002 - Current
Owner/Operations Manager/Sales Coordinator/Teacher
The Yoga Exchange
12.2001 - 03.2018
Associate of Science - Nursing
Maine College of Health Professions
Licensed Massage Therapist - Massage Therapy
Denver Integrative Massage School
Graduate-preparatory classes - Psychology, Statistics and Biology
The University of Maine
Yoga Therapy and Teacher Training
Yoga Alliance
Bachelor of Arts - Major: Women's Studies Minor: Spanish
Bates College
High School Diploma -
Mt Ararat High School
Senate Page
U.S. Senate Page School
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